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Ericha_eteamz

Important account changes

Posted by Ericha_eteamz on Jun 11, 2007 4:50:41 AM

 

I'd like to notify you about some important changes that will be taking place in the coming weeks. You've likely seen the Active.com Relaunch banners throughout eteamz. You can read more about the launch at http://eteamz.active.com/company/launch/index.cfm. Most of the changes will be taking place over the next month. Next week, three important changes will take place.

 

 

 

Logging In

Our single sign on that we notified you about several months ago will go live soon. Our tentative date for release is the week of June 18th. The first time you log in after our new login pages go live, you will be presented with a screen to enter your username and password. When you do this, the email address you used to create your account will be displayed on the site. From here on out, you will use your email address and password to login. Don't worry, your email address will not be published. You may be wondering why we did this. Active (our parent company) and eteamz have combined logins to give you access to all eteamz and Active materials with a single username and password. Click Here to view a sneak peek.

 

 

 

Logging in to your Site Admin (Admins of eteamz Web sites only)

When you log in, you will be taken to a page which includes a list of the sites you are associated to. Here, you can click the Site Name to visit the site's home page or the "Admin" link to login to that site's Admin. It will work exactly as it does today, the display is just a bit different. Click Here to view a sneak peek.

 

 

 

Message Center

You can currently use the Message Center to contact other eteamz members and eteamz support. With the Relaunch comes a new and improved messaging system that will be released in the coming weeks. When the single sign on goes live (the week of June 18th), your email address will display instead of your username. For privacy purposes, we obviously do not want members to be able to view your email address. For this reason, the message center will be used to contact eteamz support only. You will be notified when the new messaging system is released.

 

 

 

If you have further questions, please contact support directly. Thank you.

 

 

515 Views Tags: ericha's-posts


Comments (6)
Oct 22, 2007 1:36 PM Guest John Mitchell  says:

I understand about the need for maintenance, but midnight east coast time is 9:00 west coast time, and about the time we on the left coast are getting home after games and trying to update our standings. I think a better time could have been selected. My league is going through playoffs this week and this is kind of bad...

 
Oct 22, 2007 1:36 PM Guest Ericha Webb  says:

Hi,

 

You responded to my post regarding the account changes.  You must be referring to the hardware maintenance we did.

 

Hopefully you didn't notice the outage time.  We picked a time when stats show the lowest useage.  It only took 2 hours instead of the 4 we had planned.

 

- Ericha

 
Oct 22, 2007 1:36 PM Guest Ben Hunt  says:

I really like a lot of the features of using my Little League District eteamz web site (www.eteamz.com/district28), however....

 

1)  The real heavy use of this site occurs in June and July every year, with slightly less use in August.  This is our tournament time, and my site gets over 90% of its hits during this time from parents/relatives looking for updated bracket information.

   

To make "major changes" during this time period just does not make sense to me as your customer.

 

2)  I am an unpaid volunteer and, like many DAs, I have a full time job.  Any extrra time that I have to spend in utilizing the eteamz web site takes time from my family and work.

 

For example, I arrived home about midnight from tournaments this Saturday evening (6/23) after being in LL meetings and at the parks since 9 am Sat morning.  I went to my TB Pro update the 6 tournaments we are currently running - especially important as 5 of the brackets had changes due to rain problems.  Usually this type of update would take me about 1/2 hour at most.  I received an error message when using TB Pro "Post & Play" (Apache Tomcat/5.5.17-error report) that the program could not locate my tournaments on the web site; I made several attempts, and then attempted to repost the brackets without success (same error message).

So, I posted an article listing all of the bracket changes and results on my main web page.

 

It is now 3:50 am local time.

 

This is more than just a little irritating for an unpaid volunteer.

 

3)  I would hope that you could take strong steps to ensure that the TB Pro system works effectively during the June through August period.  It is the main reason why people visit my site, and this seems to have been a re-occurring theme for each of the past several tournament seasons (difficulty of some sort with the TB Pro system).

 

Thanks for listening - and, I hope you can take some action to better avoid these type of problems in the future.

 

RB Hunt, District Administrator

Little League Texas District 28

 
Oct 22, 2007 1:36 PM Guest Guest  says:

Hi RB,

 

Thanks for commenting.   It's hard to really pick a downtime because there are so many sports on eteamz, with seasons starting at different times.  For Web site use though, the summer months (June - August) are our slowest.  It's busiest in the late fall to early/mid spring.

 

Regarding the TB Pro error, we're looking into it.  In the meantime, you can save your bracket as an image and then add it as an image to your Welcome or News for example (that's always a work around).  Please note though that the site is currently down for maintenance (the changes I mentioned in my blog post are going live).  

 

If you have any further qustions not relating to my post regarding the account changes, please contact us via your Message Center.  Thanks.

 

- Ericha

 

 
Oct 22, 2007 1:36 PM Guest William Smith  says:

My website is not showing up in column where it should be considered link to. It just says create a website.

 
Oct 22, 2007 1:36 PM Guest Mark Lane  says:

I've been reading these comments, and frankly LL is most likely the largest customer overall.  This is the period of time we as DA's use to get the most information out to our league locally and through out the state if we are hosting a state tournament.  To say you have many sports using active may be true, but your team needs to decide what time of year is the least affected by any outage due to maintenance.  My bet is your server traffic is significantly higher from June 15th through the end of July.  I know that I've hade nearly 5,000 hits since June 15, and only 8,000 since one year ago.  (yes, I track hits during tournaments). 

 

Since active is the only "approved" little league web source, LL needs to have a little heavier consideration when things like this are done.  It just makes the leagues prefer to use their own sources instead. 

 

A big change like this has really hurt my push to get all my league's to use active. 

 

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