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eteamz Help Resources

Posted by Ericha_eteamz Jun 25, 2007

 

Wow.  Busy day today. 

 

 

 

With the launch of the new eteamz login process this morning, a flurry of significant changes at eteamz has begun.  We realize that the login launch was pretty rocky due to some unforeseen server issues, but we appreciate your patience and feedback in helping us get the new system up and running.

 

 

 

The login change is just the tip of the iceberg.  There are many changes to the eteamz homepage, message boards, logo, and more that are going to be taking place in the near future.  In order to give you as much of a heads-up as we can, please check out the following resources:

 

 

 

Running List of Significant Changes

 

 

 

Message Boards

 

 

 

Login Pages

 

 

 

The eteamz Logo

 

 

 

The eteamz.com Website

 

 

 

 

Things Not Changing

 

 

  • The eteamz Website Admin

 

  • eteamz User Websites

 

If you have specific questions or concerns, please either websupport@eteamz.com us or use your message center to contact customer support.

 

 

 

Please check this blog regularly to get the latest news and updates.

 

 

 

Regards,

 

 

 

-Eric

 

 

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Hello everyone,

 

 

 

I've tried to include tips on logging in with our new log in process as well as known issues.   I will update it as I receive the latest information.

 

 

 

There are no outstanding issues.      Thanks for your patience while we got these corrected. 

 

 

 

Recent Fixes:

 

 

 

  • We made some changes and you should notice a significant improvement with the site speed.  We're continuing to monitor the site

 

  • View Profile link was removed (displayed under your nickname on the boards)

 

  • Collect Fees folder - now functional

 

  • Being logged out of the data base (specifically on the message boards) when you don't click "log out" or end your session - Fixed

 

  • Tournament Builder Pro - Post & Play is working

 

  • "Reply" link in message center is working

 

  • The ability to log in to Sub-Sites has been restored

 

  • At approximately 1:30pm EST on 7/17 the log in process went down.  It was back up within the hour.

 

  • eteamz Albumz showing a temporarily unavailable message (generally intermittent)

 

 

 

 

 

Tips on the new Log in Process

 

 

 

How do I log in?

 

 

  • If you've logged in using your username and password, then you're all set and have been upgraded to the new log in process.   You will now log in with your Email Address from here on out in the Username/Email field.  *Note - the username/email and password are case sensitive.

 

How do I log in to my Site Admin?

 

 

  • The same way as you always have.   Go directly to your Web site and click the red "Admin" link on the menu.   Or, go to eteamz.com and click the "eteamz login" link in the nav bar.  Enter your log in credentials and select the admin link next to the site you'd like to log in to.  *Note - the username/email and password are case sensitive.

 

Why don't I see the sites that I'm an admin of?

 

 

  • You likely have two or more accounts and you're logged in with your non-admin account.   Log in with the username you always used to access that site.

 

Using a Bookmark to access the site.

 

 

  • You can bookmark the main eteamz home page or your team/league home page, but don't bookmark the actual login link.

 

Where are my Message Center messages?

 

 

  • On our Re-launch FAQ page, we have listed that all of your messages would be removed when this went live.  We'll be using a new messaging system that you can use to communicate with each other (your current Message Center is used to contact support only) that will be going live in the coming weeks.

 

Why am I not being remembered when I go back to the site?

 

 

  • The cookies on your browser will no longer remember you when you visit the site.   We changed this for several reasons, but the main reason was for security (espcially when used in a public venue).   You will be logged out when you click the "log out" button or when you close your browser.

 

Why am I being logged out after a certain amount of time?

 

 

  • If you are idle for<del>* 20</del>* 40 minutes (changed from 20 to 40), you will be logged out and have to log back in.  Make note of this especially when you're in Admin making site updates to items such as news articles.

 

Who is Active?

* Active is our parent company.  You may not have noticed before as we had completely separate sites.  Active and eteamz have combined logins to give you access to all eteamz and Active materials with a single username and password.

 

If you have any questions, please contact us via your Message Center, the Message Boards or via websupport@eteamz.com.

 

 

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