The Active Network would like to inform you that we have been experiencing some technical issues that has caused us to take eteamz offline over the last 24 hours.
We detected a potential security issue and made the decision to temporarily make eteamz unavailable in order to put additional protection and safeguards in place to guard against this new threat. Your sites were not effected, but we wish to be very cautious in such instances and felt, despite the impact to eteamz and our customers, that the best approach was to modify our systems to ensure the integrity of your sites and the data they contain. The security enhancement and the necessary testing have been completed and eteamz is now available again for your use.
If you are using the following Active products in conjunction with your eteamz site, our IT group is still making the necessary changes. We hope to have them back up soon.
- Online Registration
- Active Giving
- Rankings
- Event Details Pages on Active.com
- Active Advantage
Update 7/23 - The above Active products are now fully functioning.
We apologize that this incident occurred but the result is a better, more secure eteamz. We know that this is a critical time for many teams and hope that the outage was not too much of an inconvenience. Your security and safety while using eteamz is our #1 priority.
If you have further questions, please contact us. Thank you.
Most of the Active products were down all day yesterday as well. We (eteamz) were the only ones to be fully functioning. I didn't provide details at the time as it could have compromised the site.
Why did you (eteamz) delete all of the comments on the other blog thread referencing the major outage in the last 48 hours?
Security issue or not, the communication of this outage was very poorly handled and you should provide regular updates on status and expectations for return to uptime.
Deleting comments from your user community does not help you solve your problems but rather speaks volumes about your lack of understanding of your end user expectations.
Your response to the outage looks more like a kneejerk response with an inability to take responsibility.
Contrary to your response...sites WERE affected such that organizations were not able to communicate during VERY CRITICAL times.
In the future, take responsibility, fall on your sword for once and try not to make the same mistakes twice.