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Ericha_eteamz

Yesterday's outage

Posted by Ericha_eteamz on Jul 22, 2008 12:13:39 PM

The Active Network would like to inform you that we have been experiencing some technical issues that has caused us to take eteamz offline over the last 24 hours.

 

We detected a potential security issue and made the decision to temporarily make eteamz unavailable in order to put additional protection and safeguards in place to guard against this new threat. Your sites were not effected, but we wish to be very cautious in such instances and felt, despite the impact to eteamz and our customers, that the best approach was to modify our systems to ensure the integrity of your sites and the data they contain. The security enhancement and the necessary testing have been completed and eteamz is now available again for your use.

If you are using the following Active products in conjunction with your eteamz site, our IT group is still making the necessary changes. We hope to have them back up soon.

 

  • Online Registration

  • Active Giving

  • Rankings

  • Event Details Pages on Active.com

  • Active Advantage

 

Update 7/23 - The above Active products are now fully functioning.

 

We apologize that this incident occurred but the result is a better, more secure eteamz. We know that this is a critical time for many teams and hope that the outage was not too much of an inconvenience. Your security and safety while using eteamz is our #1 priority.

 

If you have further questions, please contact us. Thank you.

 

 

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Comments (7)
Jul 22, 2008 10:54 PM Guest ArtC  says:

Why did you (eteamz) delete all of the comments on the other blog thread referencing the major outage in the last 48 hours?

 

Security issue or not, the communication of this outage was very poorly handled and you should provide regular updates on status and expectations for return to uptime.

 

Deleting comments from your user community does not help you solve your problems but rather speaks volumes about your lack of understanding of your end user expectations.

 

Your response to the outage looks more like a kneejerk response with an inability to take responsibility.

 

Contrary to your response...sites WERE affected such that organizations were not able to communicate during VERY CRITICAL times.

 

In the future, take responsibility, fall on your sword for once and try not to make the same mistakes twice.
Jul 23, 2008 4:40 AM Ericha_eteamz Ericha_eteamz    says in response to ArtC:

Hi there -


I removed the comments because they were posted in a blog regarding a different topic.   I posted when I had information and we had no idea when the site would be back up.   As soon as I give a time frame it always ends up biting me in the butt!    Most of the Active products were down all day yesterday as well.   We (eteamz) were the only ones to be fully functioning.  I didn't provide details at the time as it could have compromised the site.



What we meant by "sites weren't effected" is that no one gathered information from your site, data wasn't removed, etc. All of eteamz was down at the time.


If anyone has further questions, please contact us via your message center.   Thanks!
Jul 26, 2008 8:52 PM Christy1 Christy1    says:

I am trying to update my welcome page and I keep getting a message telling me that I have used a code that doesn't match eteamz regulations.  Why is this occuring?  It has been happening for two days.  It will not let me do something as simple as updated the date of last update.
Jul 27, 2008 6:22 PM karenp68 karenp68    says in response to Christy1:

I had the same problem today.  We had a meet and greet scheduled for today.  At the last minute we had to post a notice on our website that it had been moved to another location and was unable to do so on our welcome page!  This was critical info that needed to be passsed on!!
Aug 1, 2008 7:41 AM Alex_Feingold Alex_Feingold    says:

On July 31, and still today, August 1, I have also been unable to make even a small modification of the existing html on our BFSC webpage. I just get the error message ``We're sorry, but your code does not adhere to eteamz regulations. Please revise and submit again." I sent a message to Eteamz support and within 24 hours received the following reply:

 

Thanks for contacting eteamz support.

It's a known issue on some sites and our developers are working on it.   It has to do with the security issue from earlier last week (see blog link below for the July 22nd post). Basically, you're trying to enter some HTML that isn't allowed, which is caught up in our filter.   The developers are aware of it and will fix as soon as they can.

 

http://community.active.com/blogs/eteamz

 

I gather from the blog entries that this problem has existed since July 23, when the new security measures were added. It seems that existing, previously acceptable html code, is now causing a problem, so updates of the pages with such code are not possible until the problem is fixed. I appreciate the prompt reply from support to my inquiry, and hope that this serious problem will be fixed very soon. Thanks very much, and good luck correcting the problem. alex
Aug 2, 2008 1:29 PM Kim__255 Kim__255    says:

I was just on the site today in order to update our welcome message and to update some news.  I can't get the verbiage to show in the text box and therefore, I can't make any modifications - why not?
Aug 4, 2008 2:11 PM Guest Kathy-eteamz support  says:

Per Ericha's earlier note, it's a known issue on some sites and our developers are still working on it.   Basically, you're trying to enter some HTML that isn't allowed, which is caught up in our filter.   The developers are aware of it and will fix as soon as they can. We're hoping to have it fixed sometime this week. Kathy

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