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Smart Message Center Issues

Posted by Active_Chanson on May 18, 2011 10:37:49 AM

Dear eteamz Members,


Some of you have been experiencing issues with accessing the contacts in your Smart Message Center. eteamz software developers have been working with Circle Up, the company who brings you the SMC. We apologize for the inconvenience you may have experienced and we expect to have an update on this issue by the end of the week. You can check back here for updated information on these issues.


Again, we apologize for these issues and any inconvenience they may have caused. If you have any questions, feel free to contact eteamz Customer Support at


Best regards,


Your friends at eteamz



UPDATE 5/23/11:


Dear eteamz members,


We apologize for the delay in a Smart Message Center fix. CircleUp is currently working on a solution to the issue. We will send an update as soon as we have new information.


In the interim, PLUS members can use the Email List functionality in eteamz to send group emails to your eteamz site members.


To access the email lists, go to Communication>Email Lists – create a list from a pool of your site members or send an email to an existing list by clicking the envelope icon next to the list.


Thank you for your patience



UPDATE 5/25/11


Thank you again for your patience. Some eteamz members have reported that the SMC is now working for them, but we are not able to confirm a permanent fix for all sites at this time.


Another update will be posted here as soon as we get confirmation from CircleUp.


If you have any questions please contact eteamz support




-Your friends at eteamz

UPDATE 5/26/11:

We’ve received final confirmation from CircleUp that the SMC issue has been resolved.

If you experience any issues with your Smart Messages, please contact eteamz support as soon as possible.

We apologize for the time it took to resolved this issue and we thank you again for your patience while eteamz and CircleUp worked through this.

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