We launched our iPhone app last week and it was greeted with less than stellar reviews. One reviewer complained of bugs, another about the lack of saving tab order, another about sluggishness. I wanted to explain the non-traditional approach we took when developing this app and what we're doing to improve the experience for those less-than-satisfied customers.
We wrote the first version of ActiveReader against a beta release of Titanium--0.8.3. Development of Titanium itself was happening very rapidly and new SDKs were being released every few weeks. Documentation was okay, but they had a thriving community which the developers participated in regularly. If you had a problem you could usually get it answered within a couple of hours. However lots of functionality was still missing from the API, and bugs were being found on a daily basis.
So, what have we done to get the app more stable? We were able to migrate the app from the 0.8.3 framework to the 1.0.0 framework over the past week and it is currently being reviewed by Apple to be added to the app store. We expect that to happen early next week at the latest. The loading times for the app are orders of magnitude faster. Previously you would be staring at the splash page for 10 seconds or more while waiting for articles to come down from the cloud. Now the loading screen is up for 1-2 seconds and you see a list of articles immediately. Viewing an article is faster as well.
We also removed offline access to articles for the time being. This is another of the major performance problems with the current version and we want to revisit the database storage issue in-depth. We felt that lack of offline access wasn't a deal-killer to getting this new version out the door in the hopes that it addresses most people's concerns.
It may turn out in the end that Titanium just won't fit our needs as a rapid iPhone application development environment. The Light Engineering Group's mission is to find new technologies that help us get to the market faster than ever and we hoped Titanium would be another way to do this. While it's true that we are able to develop apps quickly, it may not be worth the tradeoff of stability and lack of support. We may end up going back to the drawing board and instead build the app out from scratch using the good old fashioned tools that Apple intended for us to use in the first place. Time will tell!
We appreciate everyone that's downloaded the app so far and given great feedback on Facebook and Twitter. We won't leave you guys hanging -- we'll get you a great reader one way or another!