Need help? Our support teams are available:
Monday to Friday from 7:00am – 5:00pm Pacific Time
Customer Support
If you have a question concerning:
- Difficulties registering
- Need to change or confirm your registration
- Verify user account
- Experiencing login issues
- Registration credit card charges
Email: support@active.com
Or, contact us toll free at 877-228-4881
ActiveAdvantage Membership
If you have a question concerning:
- How to use the membership
- Explanation of Benefits
- Confirm credit card transaction
- Credit Card Statement reads: Active *866-561-0647 or Active *877-228-4881
Email: activeadvantage@active.com
Or, contact us toll free at 866-561-0647
Training Program
If you have a question concerning:
- How your training program works
- Issues with login
- Training plan credit card charges
Email: trainingsupport@active.com
Or, contact us toll free at 877-228-4881
ActiveGiving
If you have a question concerning:
- Setting up a donation page
- How to place online donations
- Setting up a fundraising page
- How to raise money with online fundraising
Email: givingsupport@active.com
Or, contact us toll free at 877-228-4881
Client Services
If you are an administrator, event director, league organizer, or campaign manager and have concerns with:
- How your listings appear on Active.com
- How to make corrections
- Your invoice or changes to your account
Email: clientsupport@activenetwork.com
Or, contact us toll free at 888-620-8717
Registration Protector
If you have a question concerning:
- How to file a claim
- What is covered under the policy
- Status of a policy
- How to get a refund
Contact Allianz Global Assistance toll free at:
Customer Service: 888-497-6987
Claims: 888-497-6989
Or for additional information access the program FAQ page
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