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Contact Active.com Support Team

Need  help? Our support teams are available:

Monday to Friday from 7:00am –  5:00pm Pacific Time

 

 

Customer  Support

If you have a question concerning:

  • Difficulties  registering
  • Need to change or confirm your registration
  • Verify  user account
  • Experiencing login issues
  • Registration  credit card charges

Email: support@active.com

Or, contact us toll free at 877-228-4881


 

ActiveAdvantage Membership

If you have a question concerning:

  • How to use the  membership
  • Explanation of Benefits
  • Confirm credit card  transaction
    • Credit Card Statement reads: Active *866-561-0647 or  Active *877-228-4881

Email: activeadvantage@active.com

Or, contact us toll free at 866-561-0647

 

Training Program

If you have a question  concerning:

  • How your training program works
  • Issues  with login
  • Training plan credit card charges

Email: trainingsupport@active.com

Or, contact us toll free at 877-228-4881


 

ActiveGiving

If you have a  question concerning:

  • Setting up a donation page
  • How  to place online donations
  • Setting up a fundraising page
  • How  to raise money with online fundraising

Email: givingsupport@active.com

Or, contact us toll free at 877-228-4881


 

Client  Services

If you are an administrator, event  director, league organizer, or campaign manager and have concerns with:

  • How  your listings appear on Active.com
  • How to make corrections
  • Your  invoice or changes to your account

Email:  clientsupport@activenetwork.com

Or, contact us toll free at 888-620-8717

 

Registration Protector

If you have a question concerning:

  • How to file a claim
  • What is covered under the policy
  • Status of a policy
  • How to get a refund

Contact Allianz Global Assistance toll free at:

Customer Service: 888-497-6987

Claims: 888-497-6989

Or for additional information access the program FAQ page here