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Frequently asked questions about the new Search function

guest — Tue, 10 Jul 2007 16:57:31 GMT

Q: I only want to search events, how do I do that?

A: After you type in the keywords for your search and hit enter, click the Activities under "Refine Search By." Events are the largest section of the Activities category.

Q: How do I search by location?

A: There are many ways to refine the search feature by location. One of the easiest is to click on a one of the channels on the left of the home page (Sports, Active Lifestyle, Resources) and then use the "Things To Do Near You!" search. Your location ZIP code will automatically appear there, and you can refine further if you choose. Another way would be to include your ZIP code along with the other keywords in the search. As the search sorts by relevance automatically, it will shuffle the results that match your location to the top.

Q: How do I search by date?

A: The easiest way is simply to include the month or date you're interested in along with the other keywords from the search.

Q: What parts of the Active Network can you search with the new system?

A: While the old search feature could only sort through items in the Registration Center, the new version can pull from the entire Active Network. This includes Activities, Articles, eteamz sites, Facilities, People, Products, and Video.

Q: Why is there no advanced search?

A: The updated search feature is sporting a brand-new engine under the hood. By simply typing multiple key words into the search box, the new search function will return all possible matches, sorted first by relevance. You may further refine the search after the initial results are displayed using a variety of filters shown on the results page.

Q: I'm not familiar with the new categories. What will I find in "People," or "Products?"

A: In the "People" category you will find instructors for many of the channels listed. In the "Products" category you will find training plans for many of the channels listed.

What is Active.com?

guest — Mon, 07 May 2007 18:08:04 GMT

Millions of active consumers visit Active.com each day to search and register online for events and activities, make donations, start online training programs or access nutrition, fitness and training tips. Athletes in every sport receive the site's weekly and monthly newsletters offering local event information and the latest on gear and training.

As one of the Web's most popular resources for active consumers, Active.com offers a one-stop shop for maintaining healthy lifestyles or setting and achieving fitness goals. The site offers an online database of more than 100,000 events and activities in over 50 sports in 5,000 cities nationwide, from 5K runs and marathons to cycling races and triathlons. Finding events is easy and online registration makes participation fast and convenient.

To help participants prepare for races and events, Active.com offers a range of online training programs. Participants can log and track workouts, build customized plans, interact with coaches or track daily calories and nutrients online.

Through the site's customized membership program, ActiveAdvantage, participants gain additional savings and discounts on sports gear, airfare, lodging, transportation, even online event registration fees.

What are the responsibilities of Active.com Support?

guest — Mon, 07 May 2007 18:15:40 GMT

Active.com's Customer Support offers assistance to participants, donors, members and subscribers.

We are here to help with online registration or donation questions, as well as inquiries regarding our Active Advantage membership program, community tools, magazine subscriptions, eteamz and Active Trainer.

If your inquiry is regarding specific event, camp, clinic or activity details, please refer to the event Web site or contact them directly for assistance. Active.com can provide registration form information, however all packet mailings, pick up, expo, course information and other details are handled by the event coordinators directly.