Active Community : All Content - Registration

Why am I receiving a "Declined" message when trying to submit my payment?

guest — Wed, 01 Jul 2009 16:03:48 GMT

The error you have received is from

our on-line bank system and not from Active.com directly. A "Declined" message results when the

inputted billing information does not match the electronic database of your

financial institution, or if your financial institution suspects that this is a

fraudulent transaction and places a hold on your account as a security

measure. First, please verify the

following is entered correctly:

The correct card type is

chosen.

The cardholder’s name is entered

exactly as it appears on the card; no period after the middle initial, if

applicable.

The card numbers are correct with NO

spaces or dashes between them.

The expiration date is

correct.

The correct Card Security Code has been

inputted; the CSC can be located on the back of the card for Visa and MC and on

the front for AMEX

If you continue to receive this

message, please contact your bank or credit card company as it is a

direct message from your bank or credit card company. Your registration has not been processed and you have not been charged for this

event. Please try processing this registration again.

Why am I receiving an "Invalid Account Number" message when trying to submit my payment?

guest — Wed, 01 Jul 2009 16:17:59 GMT

An "Invalid Account Number"

message signifies that there was an error in the format of the credit card

number entered. Please verify that no spaces and/or dashes have been entered

and that there are no transposed CC digits within the inputted number.

If you continue to encounter

registration difficulties, please feel free to contact us toll-free at the number below and any of our representatives can provide you with additional registration assistance.

1-877-228-4881 Option 2, Option 3

Hours of Operation:

Monday-Friday 7am-5pm Pacific

How do I register online for an event on Active.com?

guest — Tue, 08 May 2007 18:14:25 GMT

To search for your event, see "How do I find an event on Active.com?". A search results box will appear where you choose the exact event you would like to register for by clicking on the full name of the event or on the registration icon to the left. This will take you to the event detail page. Here you read about the event and there are links to the event's website (if applicable) to contact them.

To register for an activity through a Park and Recreation Facility, go to www.active.com and select Active Parks and choose the appropriate featured organization, or search using the search feature. Once you select the appropriate Park and Rec, you will be brought to a page that lists their entire online calendar. Click the class/activity to be brought to the details page where you follow the directions below.

1.When you're ready to register, click on the “Register Now” tab on the top of the information box. This will take you to the first page of registration.

2. Once you have agreed to the waiver page, click the “Continue” button. This will take you to the second page of registration.

3. Fill out the registration form. Be sure to proofread.

When finished, click the “Continue” button. This will take you to the payment summary page.

4. If you need to make a correction, click “edit” in the payment summary. If you want to delete the registration, click “delete.”

5. To register someone else, for another category, or for another event, you will find the appropriate buttons below the payment summary.

6. When you are ready to checkout, fill out the billing information starting with credit card type.

7. When done filling out the billing information, click the “Pay Now” button. Your payment will be processed through our online bank.

If your registration and payment are successful, a confirmation screen will appear. You should print out your receipt from this page and save it for the event.

How do I edit my registration?

guest — Tue, 08 May 2007 18:13:11 GMT

Once your registration has been submitted and paid for, you will not be able to edit the information. If you notice an error on your registration confirmation you may contact Customer Support to make changes to address, t-shirt size, birth date, phone number and other minor changes. For changes to the name on the registration form or for any major category changes, you may contact the Event directly to ensure your records are correct upon event day.

You may edit your registration prior to submitting payment by clicking the “edit” button next to the appropriate registration in the Cart Summary area (above where you enter in your billing information). This will bring up a new window where you can make any corrections in the registration form. When finished, click on the “Update” button to submit the changes. You will be brought back to the Payment Summary Page where you can record more registrations or fill out the billing information and pay.

Why do I get an error that says I am already registered?

guest — Tue, 08 May 2007 18:11:57 GMT

You may have already tried registering for that category. Click on the “View Cart” button to see what you already have in your shopping cart for payment. If that registration is correct, you may continue. If it is not, you can edit it or delete the entry altogether by clicking on the appropriate button on the payment summary.

If you were trying to register another person when getting that message, click on the “View Cart” button and review the registration. Choose the appropriate button below the payment summary to register for another category (within the same event), register someone else, register a minor, or register for another event. Then you may continue the registration process.

If you are still having trouble you can close your browser and delete cookies in order to clear session content and start the registration again.

Why do I get an error that says my session has expired?

guest — Tue, 08 May 2007 18:10:48 GMT

Our site has multiple security measures to ensure the safety of your information. One of these measures is to time out a registration when one page has been left idle for too long. Our system reads this as an abandoned registration and prevents that registration from proceeding to ensure that someone else does not submit your information without authorization. In order to proceed you will need to start the registration process over. You do this by clicking on the link in the error message that says, “click here.” This will pop up a new window that signs you out of the previous session and allows you to begin a new registration session.

Can I register for more than one category, person, or event per transaction?

guest — Tue, 08 May 2007 18:08:23 GMT

Active.com allows for more than one registration per transaction, whether it is for another category within the same event, for another person within the same event, or for another event entirely. Some events, however, limit it to one adult per transaction for liability reasons.

The available choices (register for another category, register someone else, register a minor, register for another event) will appear below the Cart Summary box after you have filled out the registration form and clicked on “continue.” Click on your desired selection and you will be brought to the corresponding screen to proceed. When finished, you go to your shopping cart, review the charges, and submit your payment.

Please note: If at any time before submitting payment you decide to not register for something you have added to your shopping cart, click “delete” next to the corresponding registration to delete THAT registration from your shopping cart before you pay.

How do I know if my registration was successful?

guest — Tue, 08 May 2007 18:06:48 GMT

After submitting your payment, it will take a little while to process. Once the transaction is completed, a screen will appear that states, “Congratulations, your registration was successful. ACTIVE.COM REGISTRATION will appear on your credit card statement.” It will also give you a confirmation number (confirming your registration and transaction). There is a link that when you click on it, you can print out your receipt-we recommend you do this as the receipt is for your records and it also has your confirmation number on it.

You should also receive some re-confirmation e-mails that re-confirm payment and registration. The e-mails are sent to the address entered in on each person's registration form. Payment re-confirmations go to the person who processed the registration(s). The e-mails are automatically sent by our system, and as with any e-mail, they have the chance of going undelivered due to a technical problem.

If you are having trouble viewing the payment receipt this may be due to the fact that you are not logged in or have not created a username and password to Active.com. If you do not have the correct login information please use the "Forgot your password" prompt on the login page, or contact support via email to request a copy of your receipt.

I registered in person or by mail, why am I getting an email from Active.com?

guest — Tue, 08 May 2007 18:05:25 GMT

If you registered OFFLINE and did not submit your payment information online, then the event took your paper registration form and entered the data into our system. By doing this they are able to keep the data for the event accessible and can send out confirmation via the email address provided on the paper form.

The email is meant to confirm your registration only. This does not enroll you in any membership or add you to any email lists. If you have further questions about your paper registration please contact the event directly.