Active Community: Message List - Registered thru Active.com but race not showing?

Registered thru Active.com but race not showing?

guest — Sat, 04 Aug 2012 19:25:43 GMT

I registered for a race through another website, but it had me create an active.com account at that time. That race isn't showing up at all even though I have a confirmation email and confirmation number, etc. When I called active.com support, they said it wouldn't show up unless I registered for another race (which I haven't done). This doesn't make any sense to me, though. I noticed that active has 2 very different looking websites, and if you change your password on one, you have to change it on the other one, otherwise you'll be unable to get into your account. I am wondering if the race I registered for was through one active.com site (it's hard to explain, one looks modern and one more old-timey) and that one isn't registering on the normal site that I assume we all use. Strange...

Registered thru Active.com but race not showing?

guest — Fri, 04 Nov 2011 03:20:05 GMT

I think your argument is with the director of the race you ran.

There are various services/levels that race directors can purchase when they advertise their race on Active.

If they did not sign up for -- and pay for -- the automatic recording of the race under the individual racers --- then it will not show up

Registered thru Active.com but race not showing?

guest — Fri, 04 Nov 2011 02:53:13 GMT

I would like to know too as I have the same problem?!

Re: Registered thru Active.com but race not showing?

guest — Thu, 12 May 2011 18:40:43 GMT

Did you ever figure out why it wasn't showing up? I'm having the same problem! It's showing the race I just signed up for but not the one that I signed up for weeks ago!

Re: Registered thru Active.com but race not showing?

guest — Wed, 13 Apr 2011 13:39:49 GMT

Thanks for the info. I checked there and nothing is showing up.

Re: Registered thru Active.com but race not showing?

guest — Tue, 12 Apr 2011 20:31:38 GMT

Hi - have you looked under the "Transactions" tab? Your registrations should show up there.

-Nan

Registered thru Active.com but race not showing?

guest — Tue, 12 Apr 2011 19:16:00 GMT

I registered for the Fat A$ 5K through Active.com. I thought the race would automatically be added to my profile since I used Active.com to register, but I don't see it. How do I get it show up in my profile or races list? Anyone know?