Active Community: Message List - September 2011 Post-Upgrade Discussion Thread

September 2011 Post-Upgrade Discussion Thread

guest — Sun, 23 Oct 2011 21:00:58 GMT

After the upgrade I lost e-mail notification and the ability to apply to posts. Contacting active.com support by phone and e-mail produced no help. I e-mailed a moderator (dwm082) in hopes I might get someone to respond to me. This moderator promptly responded even though this is not part of his role and suggested I try using Internet Explorer for a browser if i wasn't already. I always use Mozilla so I tried the idea and I was able to repsond to posts. I still however am not recieivng e-mail notifications though listed beneath "Your Email Notifications" it has listed running and penquins. I also want to know why the penguins (slow runners) isn't listed under Communities.

If anyone has any ideas for me i'd like to try thm out; browsing through all the running posts for penguin posts is geting old.

September 2011 Post-Upgrade Discussion Thread

guest — Tue, 18 Oct 2011 13:17:36 GMT

I originally emailed them on 9/21 and it took a little over a week for them to respond. The response basically suggested I was running an old version of IE and to upgrade and check my settings. I'm running IE8 and I work in deskside support so I'm pretty up-to-date.

My second email went out 10/11, so I expect I'll hear from them soon.

Len

September 2011 Post-Upgrade Discussion Thread

guest — Tue, 18 Oct 2011 12:17:16 GMT

Any response? The moderation queue has been visible to me consistently, but it still has a dozen "phantom" moderation items. I can see it whether I'm at home (Macbook Pro running OS X 10.6.8 and Firefox 7.0.1) or at work (Dell Dimension of some sort running Windows XP Pro SP3 and Firefox 7.0.1 I think). I wonder what's different about our accounts that I can see the queue and you can't.

I agree completely about anonymous/Guest posts.

Don

September 2011 Post-Upgrade Discussion Thread

guest — Tue, 18 Oct 2011 12:12:07 GMT

E-mail notifications for new posts appear not to be working, even when they are activated for a given thread (i.e., not operator error).

Don

Re: September 2011 Post-Upgrade Discussion Thread

guest — Tue, 11 Oct 2011 13:22:34 GMT

Some of my problems have been fixed. But:

- I still don't see the moderation queue in my profile.

- I still sometimes get an error when posting, though the post is applied anyway.

- I think having my full name appear in my posts should be changed.

- I would love to have my Bookmarks back.

- And yes, the search function seems to be broken. I haven't gotten one to work yet.

- Navigation is still an issue.

- "Guest" can now post. I don't like the idea of anonymous posts. There needs to be accountability In cause of abusive posts.

Len

September 2011 Post-Upgrade Discussion Thread

guest — Tue, 11 Oct 2011 13:36:21 GMT

I just sent an email to support, listing the issues in my post above.

Len

September 2011 Post-Upgrade Discussion Thread

guest — Tue, 11 Oct 2011 09:54:04 GMT

From what I can tell, the search function is mostly broken. Any search I try comes up with "No results," though I do get partial username matches.

Don

September 2011 Post-Upgrade Discussion Thread

guest — Tue, 27 Sep 2011 12:24:46 GMT

I am having most of the same issues. The 1st time they took the system down, they should have been posted something telling everyone the system was going to be down a week or two before it happen.

September 2011 Post-Upgrade Discussion Thread

guest — Tue, 27 Sep 2011 09:32:22 GMT

Excellent point. (Go Sabres!, by the way.)

Irrespective of timing, how about testing the upgrades in a non-production environment (or looking at a staged rollout to minimize disruption) before foisting it on the user base?

I had a great deal of trouble logging in yesterday. After entering my login info, I most frequently ended up with a screen telling me that "a serious error has occurred." No kidding.

Don

September 2011 Post-Upgrade Discussion Thread

guest — Mon, 26 Sep 2011 23:11:18 GMT

The next time the administrators are thinking about an upgrade -- how about in the middle of the winter. The runners are in the midst or on the verge of the best racing part of the year -- marathons, halfs, etc galore -- and the board is down.

I moderate a NY Rangers (hockey) board. I would not do an upgrade during the playoffs. That is what the timing of this upgrade is equivalent to.