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Why have I not been receiving my email confirmations when people donate on my site?

VERSION 1 
Created on: May 8, 2007 10:46 AM by RnormC - Last Modified:  May 8, 2007 10:47 AM by RnormC

During our busy season it can take up to 48 hours for you to receive email confirmations. If it has been over 48 hours, please send an email to givingsupport@active.com. Please include your web address, contact information, and your inquiry.

 

Tip: You can always see who has donated to you online by logging into your fundraising page. Click on "View Reports" in the Donation Details section of the page. You can sort by the date of the donation by clicking on the date link.

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