After submitting your payment, it will take a little while to process. Once the transaction is completed, a screen will appear that states, “Congratulations, your registration was successful. ACTIVE.COM REGISTRATION will appear on your credit card statement.” It will also give you a confirmation number (confirming your registration and transaction). There is a link that when you click on it, you can print out your receipt-we recommend you do this as the receipt is for your records and it also has your confirmation number on it.

You should also receive some re-confirmation e-mails that re-confirm payment and registration. The e-mails are sent to the address entered in on each person's registration form. Payment re-confirmations go to the person who processed the registration(s). The e-mails are automatically sent by our system, and as with any e-mail, they have the chance of going undelivered due to a technical problem.

If you are having trouble viewing the payment receipt this may be due to the fact that you are not logged in or have not created a username and password to Active.com. If you do not have the correct login information please use the "Forgot your password" prompt on the login page, or contact support via email to request a copy of your receipt.