If you are experiencing login issues, please try these solutions in the order they are listed below:

• Close your browser completely and start it up again after waiting a few minutes. Then try logging in again from www.active.com

• If you see a SYSTEM ERROR after logging in, look for a link at the top right of the page that says “MyActive”. Click on this link, and you should be able to login.

• Login from the www.active.com home page INSTEAD OF any other direct link or bookmark. If you’ve been trying to login from a different place and been having problems, close your browser and try logging in from active.com

• Make sure your CAPS LOCK is turned off and remember that your e-mail username and password are case sensitive, meaning MyUsername@email.com is NOT the same as myusername@email.com – you must use the exact upper and lower case letter pattern that you used when creating or upgrading your account.

• Make sure that you are typing in the correct e-mail username. If your username is not an e-mail address, that means you probably have not yet UPGRADED your account to an Active Network Account. Don’t worry, upgrading is easy. Please follow the steps listed in the FAQ Document titled * How do I upgrade an old user account?*

• Reset your password by using the “forgot password” option on this page: http://www.active.com/page/Login_to_Active_com. Your password will be e-mailed to the e-mail address that is your username. If your e-mail username is not a valid e-mail address and therefore you cannot receive your password, please contact our customer support team by e-mailing support@active.com or calling 877-228-4881

• Make sure you are using the latest password if you have reset your password at some point. If you cannot remember what you reset your password to, please reset the password again by clicking on “I forgot my password” and entering the e-mail username associated to your account. Your new password will be e-mailed to this address. Please remember to change your temporary password within 6 hours, or it will expire for your safety, and you will have to reset it again.

• Delete all cookies and temporary internet files. (You may have to click on the Privacy tab to clear cookies depending on your browser version)

• Disable any add-on toolbars (Yahoo & Google are common examples)

• If all of the above do not work and you need immediate assistance, please contact our customer support team by e-mailing support@active.com or calling 877-228-4881