Q: Where are my logs?

A: To find and import your Cool Running logs into Active Trainer, go to https://training.active.com/ActiveTrainer

1) Login with your Cool Running email address (the email that was stored within your Cool Running profile) and your Cool Running password.

2) The system will direct you to a Merge account page and tell you that your account was upgraded by CoolRunning.com. Click the button, "Create an Account".

3) The system will direct you to the Import data page, where you can opt to transfer your Cool Running data to Active Trainer. Click on the “Transfer my Data” button to begin the Cool Running data transfer. If you choose not to import your data at this time, you can always go to the My Account Settings page and transfer your data later.

4) If you opted to transfer your data, depending on how much data you’ve logged in Cool Running, the process can take anywhere from 4 to 24 hours to complete.

5) Once the transfer of data is complete, you will find your Cool Running data in the calendar and Shoe Tracker.

Q: Why doesn't the Merge page come up when logging into Active Trainer?

It’s likely you already had an Active.com account. Logout of ActiveTrainer (https://training.active.com/ActiveTrainer) and log back in with your Cool Running email address (the email that was stored within your Cool Running profile) and your Cool Running password. The Merge page should come up once your login credentials are authenticated.

Q: Why don’t I have the option to transfer data even though I’ve followed all the steps?

A: There are two possible options.

(A) It’s likely you already had an Active.com account. Logout and log into Active Trainer (https://training.active.com/ActiveTrainer)

with your Cool Running email address (the email that was stored within your Cool Running profile) and your Cool Running password.

(B) If you’ve logged in with your Cool Running email address and password, go to the My Account page within ActiveTrainer.

(C) There will be a link to Import Data. Clicking on the link will give you the option to import your Cool Running data now or later.