Version Comparison: I can’t log in to my account

Having trouble logging in? Check out our troubleshooting steps below.

• I need to upgrade an old active.com username (This link will take you to a page where you can login with your original active.com username and upgrade it to our new, e-mail based login system)

• I need help logging in (click here for all other login problems)

Note: if you have a question about an individual user account, please contact support@active.com

• Frequently Asked Questions about User Accounts

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Still having problems? Contact customer support here or call 877-228-4881