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6 Replies Last post: Dec 30, 2007 7:35 AM by Ian714  
Click to view jhallum's profile Amateur 30 posts since
Dec 14, 2007
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Dec 21, 2007 8:17 PM

Disappointed in the transition to date. Comments for Coolrunning people.

I would like to add my voice to those who are expressing discontent with the Coolrunning.com->Active transition.

I have been a user of the coolrunning.com service since 2000, though I only really started to use the service in late 2002. I liked cool running's easy to use interface, and the fact that it took just two or three clicks to get to useful information.

However, in the past year or so, even with the ease of use, I was beginning to privately express some dissatisfaction with the service. My issues with the service doesn't lie with its any speed issues, merely that over the past year or so, the interface was starting to look rather dated and very late nineties. So I began looking for a new site. Here were my criterion for a new site:

  • Must be able to handle the following information:

Time, Distance, Date, Time of Day, Type of Workout, Type of Exercise(running or xtraining), searchable routes, weight,weather, PRs, heart rate, comment field. Searchable race/workout results within own log, and the ability to export data to a tab delimited text file.

  • Would be nice to have, but not key:

Effort field, Race placement fields, hours of sleep field, general health comment field w/ icons for sick days, etc, route mapping, and the ability to import data.

  • Modern looking interface with web 2.0 feel (sharable logs, tagging of workouts and results), interesting graphics, and an interface to create a bug to place on your homepage/facebook/myspace/forum signature.

  • Interface MUST BE SIMPLE yet intuitive. No one wants to be going through three pages just to enter a log, and every page must be no more than two or three clicks from the user's Summary page. Being able to use keystrokes (like tab and arrows) as well as the mouse to manipulate the interface is important to me. Don't force me to enter any fields at all, if I want to have a blank entry, so be it.

I tried the Runner's World Logs, Running Ahead.com, Nike's running logs, the Active lots, a little site called Buckeye Outdoors, and of course, cool running.
With those four sets of requirements, Cool Running met more of the requirements than any other site. It didn't have the modern look and feel that other sites have, but it made up for it with it's simple and intuitive interface, and thats important to me. Up until the Transition, I was using Nikerunning.com (the version without the Nike+iPod interface), coolrunning, and Buckeye Outdoors full-time). Coolrunning had a simple interface, all of the fields I was ever going to need, and the ability to export your data to back it up to your hard drive is very important, Nike Running.com has the shiny graphics, and Buckeye outdoors has the ability to export bugs to your homepage (though he hasn't gotten to the other parts yet).

By far, the Active logs have the worst interface design, just because of the sheer inconvenience of having to go through 3 pages just to enter a daily log entry, and not having enough interesting fields for data entry. There are also a lot of little things that I don't like about the interface right now, the way shoes are handled (you can't retire old shoes?), no editing a finished workout, no fields for time of run, a non-intuitive way to graph months/weekly time period, etc. Heck, I have to navigate 4 pages from my login page JUST to FIND it, unless I bookmark it.

Don't get me started on the lost data during the transition. I shouldn't have to ask to have it restored, it should just be there.

I didn't like Running Ahead because the interface wasn't quite as intuitive as cool running, but with the death of the coolrunning interface, I'm abandoning my log here and moving on. It's obvious that this interface is MAYBE a beta interface, if that, and you guys have a long way to go, despite your back end problems, I'm surprised that you couldn't just migrate the back end to a different, more solid and hefty db format and to something heftier, and then keep the old interface until the new one is ready.

I hope you guys take my advice to heart and include some of these features in your finished product. I think with other competitive brands out there, just because Active.com has a large market share in race coordination and registrations doesn't mean that people will gravitate here for everything. They go where the best product is, and right now, this is not the best running online-log product. The good thing for you guys is that there also isn't an AMAZING product out there, either, so the window of opportunity is still there for me. Come up with a great product, and I'll come a-running.

And if anyone else knows of a log who does more of these cool features than anything I listed, let me know! I think a good Web 2.0 style running log would be a really cool thing, there are some really nifty concepts that have been introduced recently that would be GREAT for a running log.
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Click to view Michael.'s profile Community Moderator 676 posts since
Nov 9, 2007
1. Dec 22, 2007 10:22 AM in response to: jhallum
Re: Disappointed in the transition to date. Comments for Coolrunning people.

I think where Active has failed is that they have web programmers but they are not runners. Nobody is going to understand what a runner wants except a runner. They should have opened a beta of active trainer a 1/2 year ago to the coolrunning community and asked for our input at that time. I know if the CR community would have been asked to give there input so they can change it or just except what they gave us we would have been happy to give them useful data to create a great log and it would have insured the CR community that they cared about keeping our business.

While working on active trainer they should have tested, tested, and retested data migration. When peoples data did not come across it really left of CR community feeling as though Active really didn't care about us.

So now CR is in recovery mode. We all have the choice to stick it out and wait for fixes or move on. A lot of people are gone from here and I feel the ones that are left are the people that really feel CR is their home and really hope for change. I hope Active realizes that eventually even these people will leave is change is not made.


Mike

Click to view Abolyen's profile Rookie 6 posts since
Dec 14, 2007
2. Dec 24, 2007 6:40 AM in response to: jhallum
Re: Disappointed in the transition to date. Comments for Coolrunning people.

Give www.running2win.com a try I find it very user / runner friendly and I am hopeless at web navigation.

Click to view mikentammy066's profile Rookie 1 posts since
Dec 14, 2007
3. Dec 26, 2007 10:32 PM in response to: jhallum
Re: Disappointed in the transition to date. Comments for Coolrunning people.
I've got to put my 2 cents in for Running2win.com. I've been on the site since the messed up migration from CR to Active and I think I like the R2W site even better than the original cool running one. Mike had my data up and converted over within 24 hours.
Click to view hiker8's profile Rookie 2 posts since
Dec 14, 2007
4. Dec 27, 2007 3:43 AM in response to: mikentammy066
Re: Disappointed in the transition to date. Comments for Coolrunning people.
Please bring back the cool running log! Please! The active log is vastly inferior. It's more difficult to use and, so far, the reporting capabilities as compared to the old cool running log is completely useless.
Click to view tovarin's profile Rookie 3 posts since
Dec 14, 2007
5. Dec 27, 2007 7:17 AM in response to: jhallum
Re: Disappointed in the transition to date. Comments for Coolrunning people.
Fully agree with all comments made here! Jhallum, thank you for the long and detailed explanation of all the problems with active.com!

I have tried my way around active.com and feel it is an overly complicated and slow interface. Three pages for logging one run? Additional page to manually add mileage to my shoes? I can add kilometers to my shoes but total is only displayed in miles (yes, I know... I am in Europe!)?? Having to select what type of workout it is might be nice if you are more then a runner, but to be honest, I am only interested in logging my running. Coolrunning.com allowed you to select and edit which workouts to show and therefore minimize choices and lost time...

This site is worthless to me and I will start looking for a different option as of now.

Good bye and good luck! I am outta here!
Click to view Ian714's profile Rookie 1 posts since
Dec 2, 2007
6. Dec 30, 2007 7:35 AM in response to: jhallum
Re: Disappointed in the transition to date. Comments for Coolrunning people.

Well, there is not much I can say that hasn't already been said.

I too am very dissapointed in active.com and will be moving for all the same reasons stated in previous posts. Coolrunnings was perfect for what I needed and now it's gone.

I guess I can take comfort in knowing I'm not alone in my feelings!

P.S. Is there anyway we can get a list of other sites that may merge with Active in the future so we don't have to go through this again?