Don't sign up!
This company is clearly focused on keeping you a captive customer instead of responding to your needs.
An upstanding company would give us a web-based way to terminate our account, especially after many months of customer complaints in this forum. I bet the rank and file employees loathe the management decision to be so obnoxious in this way.
I spent 17 minutes on hold in my first cancellation attempt. Then a person from work called, and I had to hang up. Now heading back to the end of the line...
On the second call, they picked up at 22 min 30 seconds. Once I was on the phone with them though, it was easy. They just asked for my name, confirmed my email address, then said they would send a cancellation email. That email arrived within five minutes.
Thanks to the person who posted the # to call. I did not have to hold more than a minute. No questions asked she canceled and told me I would get a refund and to look for a confirmation email. As long as I get the refund. I have no complaints. I do agree, though, that there should be a clear link or button to cancel online.
If it helps...try calling this number 866.561.0647. I didn't have to wait as long to get ahold of someone (waited about 30 seconds) and received a confirmation email within seconds and a full refund. It would be easier to cancel if there were a link online but as far as having to call and cancel this was the easiest membership I've ever canceled, no questions asked.
Hey Active.com provide a cancel button.
This is a pain in the ***. I just called (877-228-4881) and your website does not have customer service on weekend.
I guess I'll call you monday.
Im not a happy customer.
To be fair...called the 866#, on hold less than 1 min, talked to rep less than 1 min (nice southern lady). Cancelled and said have a nice day. Easy peezy lemon squeezy. Yes, they should have a link to cancel through the website, but the phone cancel was the easiest thing I've done all day.
it only took me a few minutes to cancel, and even though I had already been charged they refunded me in 3-5 days
just call 1-877-228-4881 they were friendy and didn't question why I wanted to canel
I would strongly advise AGAINST joining ACTIVE.COM as they are very clueless as far treating their customers. Within a span of 3 weeks, my credit card was charged twice for the membership(59.95). When I called to get one of the charges reversed, the customer service lady just said, 'Okay, we will reverse in 3-5 business days'. No apology, no explanation for the overcharge. I wonder how people get ripped off this way because maybe they're too busy to check their accounts. I ended cancelling my whole membershp and am now waiting for both refunds. If I don't get my money in week's time, I am reporting them to the BBB.
Thank you Tussay! your phone number worked in about 2 minutes, compared to the 20+ minutes I had been waiting for on another phone number that I found for customer service and memberships!
On the 'My Active / Your registrations and receipts' page, I literally have:
8/15/12 - signed up
8/30/12 - membership canceled
9/15/12 - billed for annual membership
This is total bull crap! I thought I was being smart buy registering for a 3K online, and it turned into this! Now I'm on hold forever to get out. ANYTIME you have a profile with a website that you can't "close" or "cancel"- it's shady. I've been on this site dozens of times trying to figure out how to close it. They don't even have this thread in the main FAQ section. I just SO HAppened to click on Active Toby on the sideline and saw this thread. If your company wants to be perceived as legit. Have a cancel option.
There is NO way to actually delete the profile or account. A rep just told me, they just make it so that YOU can't log in, but they don't delete anything. Look at all the earlier posts, of people who said they got it deleted, yet their username still appears. If your profile is truley cancelled, the name would be blank and the comments erased.
This place is a scam, I will be sure to notify everyone I know through social medial.
ACTIVE is the leader in online event registrations from 5k running races and marathons to softball leagues and local events. ACTIVE also makes it easy to learn and prepare for all the things you love to do with expert resources, training plans and fitness calculators.