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778 Views 2 Replies Latest reply: Apr 4, 2013 11:28 PM by crl8686
crl8686 Legend 1,312 posts since
Nov 11, 2007
Currently Being Moderated

Apr 1, 2013 5:27 PM

Defective Garmin or replace?

Hi all,


My Garmin Forerunner 410 decided to die after just over two years of flawless service. Probably either the battery or more likely the power management software - it jumps from 100% to 0% state of charge within 5 min, goes into endless rebooting and then shuts off. On recharge it jumps back from 0% to 100% state of charge in 5 min, then I take it off the charger and it repeats the cycle. I tried everything recommended on the web - cleaning contacts, soft resets, master resets, reinstalling firmware, and running the battery down to zero and recharging. Nothing worked. So I contacted Garmin and they offered to replace it with a refurb unit for $89 (of course it is out of warranty).


My other option is to replace the 410 with a different model...although I've compared specs; The 110 and 210 don't have all the features I want. The 310XT seems like a reasonably close match, but it's massive...although I could deal with the size if need be. The 610 costs more than I want to pay.


So: those of you with 410's (or 405's) - what has been your experience with Garmin service? Did you have a successful repair (or exchange)?



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