Let us sincerely apologize for the problems you are currently experiencing with the transition from Cool Running to the Active system.
Our team has worked extremely hard to try and minimize these issues. However, any transition is going to cause some discomfort. Moving from the familiar to something new is a difficult situation. You may be asking why this transition occurred in the first place. The simple reason is that it was necessary simply to maintain the day to day operations of CoolRunning.com. The old CoolRunning.com system could no longer handle the load of the community. Furthermore, there were data security and maintenance issues that were creating an increasing strain on the system. Over the last six months, there were numerous issues of users losing data on the CoolRunning.com system, a trend that was accelerating into the New Year. By moving the message boards and running log to Active.com, you benefit from Active's more robust infrastructure, meaning no more lost data.
Again, we apologize for any problems you may be experiencing in the transition. We value your feedback and it is our goal to work with you to ensure your concerns are addressed and promptly resolved.
We have made all attempts to make the Cool Running data log migration process as simple and complete as possible. If you would like to transfer your data, please follow these steps:
1) Go to www.ActiveTrainer.com and log in with your Active Network's user account and password.
2) The system will direct you to a Merge account page and tell you that your account was upgraded by CoolRunning.com. Click the button, "Create an Account".
3) The system will direct you to the Import data page, where you can opt to transfer your Cool Running data to Active Trainer. Click on the "Transfer my Data" button to begin the Cool Running data transfer. If you choose not to import your data at this time, you can always go to the My Account Settings page and transfer your data later.
4) If you opted to transfer your data, depending on how much data you've logged in Cool Running, the process can take anywhere from 4 to 24 hours to complete. In the meantime, you can begin using the Active Trainer features and tools.
5) Once the transfer of data is complete, you will find your Cool Running data in the calendar and Shoe Tracker.
We understand there may be a bit of confusion about the data transfer from the Cool Running logs to Active Trainer. Even though the data is largely the same, it will look different in the two systems.
- Workout type, distance, duration and pace will transfer directly over.
- Any comments, Avg HR and Max HR will be inserted into the workout notes for those specific workouts.
- You weight data will be imported into the Daily Vitals section in Active Trainer.
- Shoe data will automatically populate into the Shoe Tracker, including all mileage information logged to date.
You can view historical data in a number of formats on Active Trainer.
- Your calendar allows you to see workouts (with varying levels of detail) in a month, week and day view.
- Click on "Reports" in the top navigation to access your Training Log, showing side-by-side planned vs. actual data in a weekly view
- Dig deeper by clicking on the Training Stats tab, which allows you to graph aggregated stats such as training volume.
We are working hard to transfer everything over while also answering your questions and problems. We greatly appreciate your patience at this time.
