Let us sincerely apologize for the problems you are currently experiencing with the transition from Cool Running to the Active system.

Our team has worked extremely hard to try and minimize these issues. However, any transition is going to cause some discomfort. Moving from the familiar to something new is a difficult situation. You may be asking why this transition occurred in the first place. The simple reason is that it was necessary simply to maintain the day to day operations of CoolRunning.com. The old CoolRunning.com system could no longer handle the load of the community. Furthermore, there were data security and maintenance issues that were creating an increasing strain on the system. Over the last six months, there were numerous issues of users losing data on the CoolRunning.com system, a trend that was accelerating into the New Year. By moving the message boards and running log to Active.com, you benefit from Active's more robust infrastructure, meaning no more lost data.

Also, the discussions are the process of being migrated over as we speak so those will be available for you shortly.

Again, we apologize for any problems you may be experiencing in the transition. We value your feedback and it is our goal to work with you to ensure your concerns are addressed and promptly resolved.

Sara

Thanks for your positivity. We are doing our best to make things better for all of you. We realize Cool Running is an amazing community and many of us actually spent time over there are selves. We are athletes too. The merge happened because Cool Running didn't have the capacity on its server to keep the site up and running. Therefore, we merged and we realized it wouldn't be ideal, but we at least wanted you to have a home. Now we are realizing you don't like your new home, so we are working hard to sort through your feedback and start figuring out how to make changes while also answering questions and maintaining a site. Kickrunners.com recently experienced what Cool Running was on the verge of experiencing, which is a complete shut down on the server due to overpopulation. Cool Running didn't want this to happen and either did we so here we are. I apologize if things aren't great, but we are working hard to work together with the Cool Running community to improve. We appreciate your feedback and if you have any problems please let us know or email/call customer support.
Sara