Let us sincerely apologize for the problems you are currently experiencing with the transition from Cool Running to the Active system.

Our team has worked extremely hard to try and minimize these issues. However, any transition is going to cause some discomfort. Moving from the familiar to something new is a difficult situation. You may be asking why this transition occurred in the first place. The simple reason is that it was necessary simply to maintain the day to day operations of CoolRunning.com. The old CoolRunning.com system could no longer handle the load of the community. Furthermore, there were data security and maintenance issues that were creating an increasing strain on the system. Over the last six months, there were numerous issues of users losing data on the CoolRunning.com system, a trend that was accelerating into the New Year. By moving the message boards and running log to Active.com, you benefit from Active's more robust infrastructure, meaning no more lost data.

Again, we apologize for any problems you may be experiencing in the transition. We value your feedback and it is our goal to work with you to ensure your concerns are addressed and promptly resolved.

We understand there may be a bit of confusion about the data transfer from the Cool Running logs to Active Trainer. Even though the data is largely the same, it will look different in the two systems.

• Workout type, distance, duration and pace will transfer directly over.
• Any comments, Avg HR and Max HR will be inserted into the workout notes for those specific workouts.
• You weight data will be imported into the Daily Vitals section in Active Trainer.
• Shoe data will automatically populate into the Shoe Tracker, including all mileage information logged to date.

You can view historical data in a number of formats on Active Trainer.

• Your calendar allows you to see workouts (with varying levels of detail) in a month, week and day view.
• Click on "Reports" in the top navigation to access your Training Log, showing side-by-side planned vs. actual data in a weekly view
• Dig deeper by clicking on the Training Stats tab, which allows you to graph aggregated stats such as training volume.

Sara

Sara:

I am another of the disgruntled Cool Runnings useres that is trying to make this new system work out for me. I can seem to track down all my Cool Running data, except for Heart Rate. It has not been put into the notes as you mentioned.

Is this still in process, or has all that data been lost?

skmiller

Your data shouldn't be lost but if it doesn't come through message me or email/call customer support. It should come through though.

For everyone...
I understand your frustration and am trying to respond and send feedback along to our people here so we can work on things for you. I saw a couple posts that were asking why the merge happened and I wanted to explain things a bit. We realize Cool Running is an amazing community and many of us actually spent time over there are selves. We are athletes too. The merge happened because Cool Running didn't have the capacity on its server to keep the site up and running. Therefore, we merged and we realized it wouldn't be ideal, but we at least wanted you to have a home. Now we are realizing you don't like your new home, so we are working hard to sort through your feedback and start figuring out how to make changes while also answering questions and maintaining a site. Kickrunners.com recently experienced what Cool Running was on the verge of experiencing, which is a complete shut down on the server due to overpopulation. Cool Running didn't want this to happen and either did we so here we are. I apologize if things aren't great, but we are working hard to work together with the Cool Running community to improve. We appreciate your feedback and if you have any problems please let us know or email/call customer support.
Sara