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Click to view izza56's profile Amateur
izza56
12 posts since
Dec 14, 2007

Dec 17, 2007 3:21 AM

Be seen to be hands on with the frustrated runners.


Hi, I think somone from Active.com need to get posting in the new site, and fast.

You need to be seen to be active in your pursuit to resolve peoples frustrations, as they are just moving on to alternatives and you will lose what was once a great forum.

In retrospect, it would have been a good idea to be actively posting on CR before the transition to get an idea of peoples fears, what they might expect, log transition etc; but thats pro-active right?

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PapaBanucci
80 posts since
Dec 14, 2007
1. Dec 17, 2007 4:22 AM in response to: izza56
Exactly.
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Click to view Active Sara's profile Active.com Staff
Active Sara
1,115 posts since
Oct 2, 2007
2. Dec 17, 2007 12:38 PM in response to: PapaBanucci
Let us sincerely apologize for the problems you are currently experiencing with the transition from Cool Running to the Active system.

Our team has worked extremely hard to try and minimize these issues. However, any transition is going to cause some discomfort. Moving from the familiar to something new is a difficult situation. You may be asking why this transition occurred in the first place. The simple reason is that it was necessary simply to maintain the day to day operations of CoolRunning.com. The old CoolRunning.com system could no longer handle the load of the community. Furthermore, there were data security and maintenance issues that were creating an increasing strain on the system. Over the last six months, there were numerous issues of users losing data on the CoolRunning.com system, a trend that was accelerating into the New Year. By moving the message boards and running log to Active.com, you benefit from Active's more robust infrastructure, meaning no more lost data.

Again, we apologize for any problems you may be experiencing in the transition. We value your feedback and it is our goal to work with you to ensure your concerns are addressed and promptly resolved.

Sara
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Click to view HuskerB's profile Amateur
HuskerB
22 posts since
Dec 14, 2007
3. Dec 17, 2007 1:02 PM in response to: Active Sara
If I see Sara's cut/paste post one more time . . . .It's honestly worse than no response at all.
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Click to view PapaBanucci's profile Pro
PapaBanucci
80 posts since
Dec 14, 2007
4. Dec 17, 2007 1:22 PM in response to: Active Sara
I need to write my own C&P response and reply with nothingness in return.
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PapaBanucci
80 posts since
Dec 14, 2007
5. Dec 17, 2007 1:33 PM in response to: PapaBanucci

OK, here it is...

I'm really not so happy in the chance I've given it. This migration is really testing my patience.

While I'm sure the Active team has worked extremely, exceedingly and intensively hard to minimize issues, this transition is causing more "discomfort" than it appears it is worth. Moving from the "familiar" to "something new" is one thing, but data loss and feature deficit are yet another. The simple reason that I as a user and runner am less than pleased and less than impressed is because, well, this is a significant step in the wrong direction.

And while you purport, no more lost data, the data conversion program has completely skipped over my custom workout types. Data loss is not something one should expect in any systems conversion. Especially not when advertising the conversion as an upgrade.

I appreciate your apology for the problems experienced in the transition, but with loss of log data and a feature loss, I see little reason to continue with this site. Paying for shoe mileage calculations is pathetic.

More importantly I see no reason to use any site that does not have a log export feature. I want to take my log with me for months and years to come. The ability to export was the #1 feature I considered when I picked Cool Running now two years ago. It was for a reason such as today.

If you want feedback, there are a number of show-stoppers in my opinion to address. These include: no data loss in the data conversion program, ability to support cross training, ability keep the features we had, clean / easy to use UI, and most importantly in my opinion, ability to export the log file at any time.

It will take my about three days to get the hang of RunningAHEAD.com. So far, it seems to have everything I need and appears to be a step ahead of Cool Running. I fear that your hope to promptly resolve my concerns and those of fellow runners may run out before the end of the week. Many of us will likely be finding other sites.

I personally encourage everyone to find a site with export capability. If not here, then somewhere else.

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