Okay I am going to give you some options to try and if these don't work I will try something else. Please let me know. Thank you!
*The Merge page doesn't come up when logging into Active Trainer:
It's likely you already had an Active.com account. Logout of ActiveTrainer (
https://training.active.com/ActiveTrainer ) and log back in with your Cool Running email address (the email that was stored within your Cool Running profile) and your Cool Running password. The Merge page should come up once your login credentials are authenticated.
*I don't have the option to transfer data even though I've followed all the steps:
There are two possible options.
(A) It's likely you already had an Active.com account. Logout and log into Active Trainer (
https://training.active.com/ActiveTrainer) with your Cool Running email address (the email that was stored within your Cool Running profile) and your Cool Running password.
(B) If you've logged in with your Cool Running email address and password, go to the My Account page within ActiveTrainer.
(C) There will be a link to Import Data. Clicking on the link will give you the option to import your Cool Running data now or later.
***Another option: If your password from Cool Running was less than 6 characters it wont work and we'll need to fix it
