Let us sincerely apologize for the problems you are currently experiencing with the transition from Cool Running to the Active system.

Our team has worked extremely hard to try and minimize these issues. However, any transition is going to cause some discomfort. Moving from the familiar to something new is a difficult situation. You may be asking why this transition occurred in the first place. The simple reason is that it was necessary simply to maintain the day to day operations of CoolRunning.com. The old CoolRunning.com system could no longer handle the load of the community. Furthermore, there were data security and maintenance issues that were creating an increasing strain on the system. Over the last six months, there were numerous issues of users losing data on the CoolRunning.com system, a trend that was accelerating into the New Year. By moving the message boards and running log to Active.com, you benefit from Active's more robust infrastructure, meaning no more lost data.

Again, we apologize for any problems you may be experiencing in the transition. We value your feedback and it is our goal to work with you to ensure your concerns are addressed and promptly resolved.

We have made all attempts to make the Cool Running data log migration process as simple and complete as possible. If you would like to transfer your data, please follow these steps:

1) Go to www.ActiveTrainer.com and log in with your Active Network's user account and password.
2) The system will direct you to a Merge account page and tell you that your account was upgraded by CoolRunning.com. Click the button, "Create an Account".
3) The system will direct you to the Import data page, where you can opt to transfer your Cool Running data to Active Trainer. Click on the "Transfer my Data" button to begin the Cool Running data transfer. If you choose not to import your data at this time, you can always go to the My Account Settings page and transfer your data later.
4) If you opted to transfer your data, depending on how much data you've logged in Cool Running, the process can take anywhere from 4 to 24 hours to complete. In the meantime, you can begin using the Active Trainer features and tools.
5) Once the transfer of data is complete, you will find your Cool Running data in the calendar and Shoe Tracker.

We understand there may be a bit of confusion about the data transfer from the Cool Running logs to Active Trainer. Even though the data is largely the same, it will look different in the two systems.

Workout type, distance, duration and pace will transfer directly over.

Any comments, Avg HR and Max HR will be inserted into the workout notes for those specific workouts.

You weight data will be imported into the Daily Vitals section in Active Trainer.

Shoe data will automatically populate into the Shoe Tracker, including all mileage information logged to date.

You can view historical data in a number of formats on Active Trainer.

Your calendar allows you to see workouts (with varying levels of detail) in a month, week and day view.

Click on "Reports" in the top navigation to access your Training Log, showing side-by-side planned vs. actual data in a weekly view

Dig deeper by clicking on the Training Stats tab, which allows you to graph aggregated stats such as training volume.

Let me know if this doesn't work for you and we will work through it together. Your data is available it just needs to be uploaded. Thanks.
Sara

My data has been migrating since Sunday morning, so we are past 72 hours. I have been in IT for 24 years and I can't remember anything working this poorly after a transition. There needs to be a long post critique on what went wrong and how you missed the needs of your community. We weren't paying for coolrunning.com and I won't be paying active.com either. Also, I plan to avoid active.com races in the future.

However, it is nice to finally see a post from someone at active.com

ActiveSara...thanks for trying, but it doesn't really matter. Based on the feedback I have read if you data transfers you still have a useless running log. Maybe one day active trainer will no longer say please wait 4 to 24 hours for your data to transfer, but I doubt it.

I have done all of this and there is NOTHING in my log. It says "transfer completed" but still nothing!

So then explain to me how you thought those of us who used Cool Running as a "pure-log" (in other words, *every single one of us*) would be happy with a transition that doesn't give us a "pure-log".

I can't tell you how disappointed I am to lose the features that allow me to quickly see that I've run 700 miles this year, or spent 3 day, 22 hours and 12 minutes on a bike this year. I don't find the Active site to be user friendly or easy to enter data into, and it certainly isn't easy to quickly track my progress.

Huge thumbs down to Active and their poor management of this transition. I'll be going elsewhere.

It is really sad that over three years of logs on Coolrunning appear to be gone. It was a free site, but one that served many of us daily and weekly. Any help getting this fixed would be grealty appreciated. As said ealrier, this informion is priceless to each of us. The log took years of countless aches, pains and victories to build. I used them to see patterns of training, injury signs and stronger months.

I hate to be negative, but come on...Will active ever be log, or is it more of a $34.95 buy a training plan that you can get free from asics or hal?

If you are looking for a fix for future mergers, put a SAN in place prior to merge, then migrate the information in tact. I guess they offload to iron mountain, and our logs are lost somewhere in tape back up world. (techies will laugh).

Happy running, and many thanks to the services coolrunning offered to us.

Active are you actually dumb enough to completley trash the coolrunning log-this is so sad.

The navigation of your whole site ie Forums not just the ActiveTrainer sucks so bad.. Everytime I need to navigate anywhere I am forced to click 3-4 times for a page to load.

So ticked off