Let us sincerely
apologize for the problems you are currently experiencing with the
transition from Cool Running to the Active system.

Our team has worked extremely hard to try and minimize these issues.
However, any transition is going to cause some discomfort. Moving from
the familiar to something new is a difficult situation. You may be
asking why this transition occurred in the first place. The simple
reason is that it was necessary simply to maintain the day to day
operations of CoolRunning.com. The old CoolRunning.com system could no
longer handle the load of the community. Furthermore, there were data
security and maintenance issues that were creating an increasing strain
on the system. Over the last six months, there were numerous issues of
users losing data on the CoolRunning.com system, a trend that was
accelerating into the New Year. By moving the message boards and
running log to Active.com, you benefit from Active's more robust
infrastructure, meaning no more lost data.

Again, we apologize for any problems you may be experiencing in the
transition. We value your feedback and it is our goal to work with you
to ensure your concerns are addressed and promptly resolved.

We have made all attempts to make the Cool Running data log migration
process as simple and complete as possible. If you would like to
transfer your data, please follow these steps:

1) Go to www.ActiveTrainer.com and log in with your Active Network's user account and password.
2) The system will direct you to a Merge account page and tell you that
your account was upgraded by CoolRunning.com. Click the button, "Create
an Account".
3) The system will direct you to the Import data page, where you can
opt to transfer your Cool Running data to Active Trainer. Click on the
"Transfer my Data" button to begin the Cool Running data transfer. If
you choose not to import your data at this time, you can always go to
the My Account Settings page and transfer your data later.
4) If you opted to transfer your data, depending on how much data
you've logged in Cool Running, the process can take anywhere from 4 to
24 hours to complete. In the meantime, you can begin using the Active
Trainer features and tools.
5) Once the transfer of data is complete, you will find your Cool Running data in the calendar and Shoe Tracker.

We understand there may be a bit of confusion about the data transfer
from the Cool Running logs to Active Trainer. Even though the data is
largely the same, it will look different in the two systems.

Workout type, distance, duration and pace will transfer directly over.

Any comments, Avg HR and Max HR will be inserted into the workout notes for those specific workouts.

You weight data will be imported into the Daily Vitals section in Active Trainer.

Shoe data will automatically populate into the Shoe Tracker, including all mileage information logged to date.

You can view historical data in a number of formats on Active Trainer.

Your calendar allows you to see workouts (with varying levels of detail) in a month, week and day view.

Click on "Reports" in the top navigation to access your Training Log,
showing side-by-side planned vs. actual data in a weekly view

Dig deeper by clicking on the Training Stats tab, which allows you to graph aggregated stats such as training volume.

Let me know if this doesn't work for you and we will work through it
together. Your data is available it just needs to be uploaded. Thanks.
Sara

-There, that save them time from cutting and pasting.