So Active bought Cool Running just to keep cool runners from losing their site? Wow! How altruistic. I guess instead of complaining about Active's total inability to respond to my reasonable requests for access to my log, I should be thanking you for saving Cool Running from certain destruction. Thank you Active! Hip, hip, Hooray!
Hi Everyone,
I understand your frustration and am trying to respond and send feedback along to our people here so we can work on things for you. I saw severals posts around that were asking why the merge happened and I wanted to explain things a bit. We realize Cool Running is an amazing community and many of us actually spent time over there are selves. We are athletes too. The merge happened because Cool Running didn't have the capacity on its server to keep the site up and running. Therefore, we merged and we realized it wouldn't be ideal, but we at least wanted you to have a home. Now we are realizing you don't like your new home, so we are working hard to sort through your feedback and start figuring out how to make changes while also answering questions and maintaining a site. Kickrunners.com recently experienced what Cool Running was on the verge of experiencing, which is a complete shut down on the server due to overpopulation. Cool Running didn't want this to happen and either did we so here we are. I apologize if things aren't great, but we are working hard to work together with the Cool Running community to improve. We appreciate your feedback and if you have any problems please let us know or email/call customer support.
Sara
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