Sara- It takes a big (wo)man to admit their mistake. Thanks. But can you convince your management to listen to what people are saying? Tip- Investigate your retention percentage- How many former Cool Running users have been retained and are actively logging running data in Active Trainer? My guess is the number is extremely low, in the single digits.

I've already given up myself. I've followed your directions, I get no "merge" button anywhere. Sure, I was able to get into Active Trainer, but there was no data there and no merge button to bring in the data. I myself am officially gone, I've uploaded all my data to RunningAhead.

You've posted a bunch of BS about how the old Cool Running system can no longer support the data. Here's a tip to fix it, and get your old users back. TURN THE CR LOG BACK ON- and don't allow any new accounts temporarily. The in the meantime, upgrade the Cool Running system so it can support the data. Its only a couple $k to buy a new data server. Hire a software consultant for a couple months.

After some round-abouts i was able to get to a page that asked me if I want to merge my data, so I did. Then I waited a day to check out the new trainer, poked around. (You can't help but have to go to many different pages to find what you're looking for).

I have to scratch my head about why take something that used to take 1 click to navigate, record all my data, to having to click on several pages. For example, I want to log a workout. The trainer takes me to a whole month calendar. Then I click on the day. Then have to click on "add a workout". Then to another page, select running from the workout menu, click "next" then it takes me to yet ANOTHER page to enter my information. Then hit "save". Since I am tracking my shoe mileage, I have to select the "Tools" tab, go to "Shoe Tracker", select the "Add Mileage" next to the shoe I just logged a workout on, enter the mileage I just logged. Plus I can't see my shoe mileage in the calendar. I have to go to "shoe tracker" to see them (yet another step).

This is ridiculous. It used to be simple, intuitive and easy to use. Now it requires multiple steps to just log a workout and track my shoe mileage. I also don't like the "add a workout" menu to the right side. Took me a while to see it. Sometimes I do 2 different workouts in a day and I was getting irritated when I couldn't figure out how to add my other workout. Finally found it because it wasn't obvious.

PLEASE BRING BACK THE COOLRUNNING LOG!

I'm a newbie.And,Only lost 3 weeks of data.So,I reentered al l my data.By the time I was done,I thought what the **** am I doing.I'm all for change.And,I'm new enough that I wasn't all that used to the old site.BUT, this is RIDICULOUS!!!!! And,it's slower than dog sh*t.Please Santa(active Sara) bring back the old site.And don't BS me about the problems you had with the old site.I know they could have been fixed by the right people. SEE YOU ON CHRISTMAS MORNING!!! I've been a good boy.And,if Santa brings me the old "Cool Running" ,cool.If I still got this lump of coal. I'll be"GONE IN LESS THAN 60 SECONDS"

Agree with all that they really hosed this one. I recall that we were told we would have our running log plus the additional support that came with active.com. What we got instead was something that is next to useless, requires multiple screens for data entry, and has little of the functionality of the Cool Running log. I was finally able to figure out the link between the log entry and the shoe tracker, but refuse to pay $9.95 a month to see how the link between the running log and running route works. The lack of ability to track cumulative mileage (how could they miss that one) or generate the simple reports and graphs like the CR site. Of course, I believed them that the transition would be transparent and didn't download my data from CR, so I've now lost 3 years of easy to search running logs, race results, and PR info. If they really want to retain us as members/users, suggest they restore the CR log for us to use while they work out all of the bugs. While many of us may not come back anyway because of the bad taste in our mouth (my wife heard me complaining as i muddled through the new log and I suspect I'll find running log software under mt tree on Tuesday), it shows a good faith effort to solve all of the problems.

Well here's my $0.02. For whatever reason Cool Running sold out to the loser site Active whatever. I feel they let a gold mine slip through their fingers. In my opinion the Cool Running users would have gladly paid some $$ a year to keep the site going. Remember, we are a group that can justify purchasing $90.00 non-fashion, non-endorsed sneakers 3 or 4 times a year.

And about this security thing. Who gives a rip if somebody wants to tap a running log.

I really dislike this new log. There are way too many steps involved when all I want to do is log my workout and see my mileage. I like having all my data in one place, but I think I'm going to have to find a new online running log.

It's bad enough that they created a useless website to move our information to. It's even worse that they damaged our information (and don't let them tell you otherwise). It's even worse that they take forever to give us information. It's worse that they charge money (and say they don't). It's bad enough that they created a message board that doesn't work well in may regards (one, for example, is that this is the second time I've written this post - they lost the first one). But now I get emails telling and reminding me of this awful experience.

I hope that no one stays on with Active. All coolrunners should go elsewhere, and maybe Active members will find other and better sites.

I'm using runningahead.com. It has some very nice features, is hands on, responsive, and is selfmotivating. The only problem is that I have to put back in the distances on my courses (the courses are listed, but not the distances) - but this gives me the time to update some course information.

Does anyone have any other sites worth looking at. I hope the this post is listed this time.

I