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9 Replies Last post: Dec 20, 2007 3:04 PM by Bud Thurman  
Click to view biffhunt's profile Rookie 1 posts since
Dec 14, 2007
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Dec 20, 2007 5:49 AM

Tell the active netowrk what you really think!!!

I will no longer use your site if you can't bring back the cool running log. This new stuff isn't worth a darn. I would rather keep my running log on my butt with a sharpie than use this new stuff.
Click to view Active Sara's profile Active.com Staff 980 posts since
Oct 2, 2007
1. Dec 17, 2007 8:42 PM in response to: biffhunt
Re: Tell the active netowrk what you really think!!!
We are interested in hearing your feedback so that we can improve our features to better serve you. Also, we are trying to fix several things while also responding to everyones problems and feedback. We appreciate your patience at this time.
Sara
Click to view ijeepgirl's profile Amateur 10 posts since
Oct 20, 2007
2. Dec 18, 2007 5:40 PM in response to: biffhunt
Re: Tell the active netowrk what you really think!!!
HAHAHAHA.....................that's freakin hilarious! But a lot easier than this active.com ****. I hate it. Lost all of my data for the last 2.5 yrs.
Click to view Active Sara's profile Active.com Staff 980 posts since
Oct 2, 2007
3. Dec 18, 2007 6:12 PM in response to: ijeepgirl
Re: Tell the active netowrk what you really think!!!
ijeepgirl,
If you lost your data, private message me and I can try and help you retrieve it.
Sara
Click to view ijeepgirl's profile Amateur 10 posts since
Oct 20, 2007
4. Dec 18, 2007 6:46 PM in response to: Active Sara
Re: Tell the active netowrk what you really think!!!

Well thanks Sara for the seemingly "non-computer generated" reply but I got back in and downloaded it from the old CR site and saved to excel. The active log is too hard to naviagate thru and not user friendly at all. I've been emailing for a few days about my lack of data and get this same ol canned reply from active. I'm taking my data elsewhere.

You guys better do something quick because you've got a HUGE public-relations nightmare going on.

Click to view PrinceJ's profile Expert 55 posts since
Dec 14, 2007
5. Dec 18, 2007 6:57 PM in response to: biffhunt
Re: Tell the active netowrk what you really think!!!
I can't use this log, it is garbage! that's what I think.
Click to view Lee4545's profile Amateur 25 posts since
Aug 27, 2007
6. Dec 20, 2007 6:32 AM in response to: biffhunt
Re: Tell the active netowrk what you really think!!!
ActiveTrainer-go ahead leave up your horribly unsable log but please allow us to have the choice of the ActiveTrainer log and the Coolrunning log.

You guys just dont seem to get it at all! STOP thinking you are going to make it work w/ your old clunker of a log.

I say that becuase I see that not one of the suggestions from disgruntled users for the ActiveTraining log have been implemented-not one.

You have lost hundreds of users in the last few days becuase your log is an inferior offering.

How about a beta where you run both logs? how hard is that... in the meantime you will continue to lose most of your old users thus Active's investment in Coolrunning.

You may be able to tell the accountants you have gained blah blah # of users with the Coolrunning aquistition Active but the fact is you have already lost at least 25% of those users in another week it will be 50% another month 75%.

Funny how insiders on both sides ActiveTrainer and CoolRunning didnt understand the driving force behind the popularity of CoolRunning- It was the log guys.

THE LOG THE LOG-bring it back please.

Click to view Mercilius's profile Rookie 1 posts since
Dec 14, 2007
7. Dec 20, 2007 7:18 AM in response to: Lee4545
Re: Tell the active netowrk what you really think!!!

Please bring back the old log. It was great. This new log is ****, and I wont be using it. It also appears that my data transition didn't work. I wish I could remember how many miles I had on my current pair of shoes. Thanks for nothing Cool Running. I'm done here.
Click to view PrinceJ's profile Expert 55 posts since
Dec 14, 2007
8. Dec 20, 2007 9:07 AM in response to: biffhunt
Re: Tell the active netowrk what you really think!!!

Listen up "Active Sarah", the sidfunctional running log and the cut and paste alabis have really left a bad taste in my mouth. Not only won't I use the running log, but I will never never register for an event through active because it is obvious that they don't care about my needs at all.

It is not like I don't have a lot of other choices when it comes to running a race in my area, and it a particular race director only allows registration through your site I can certainly find another race.

According to your log on Thursday December 20th, I "planned to run" 10 miles at a pace of 8:47 but did not run any miles at all. Does that make any sence to you?

Click to view Bud Thurman's profile Amateur 29 posts since
Dec 14, 2007
9. Dec 20, 2007 3:04 PM in response to: PrinceJ
Re: Tell the active netowrk what you really think!!!

This active network is horrible. I down loaded my running log into Excel and I'm leaving for running2win web site. No longer will I have to see or read another response from "Active Sara" who is nothing more than a PR person and cannot help anybody. Her job is to try and keep as many of us from leaving as possible. Good luck to everybody who chooses to stay or move on to another web site.