I have been having the same problem as many people here not being able to access a "drop down" list of names. I have a certificate # after waiting in line on july 21st for over two hours for my voucher. Please help. I have already sent an email to Active.com
Yep, I've got the same problem. I remember last year I called them and they gave me a new link to use (to get to the drop-down menu) but no one is at the phone at 11:23 on Sunday. I wish someone would post the proper link.
I have been trying to register today, have a certificte # and getting the sold out message also - I can't even get to the "drop down list" - I know my name is in there, just can't get to it!
I have a certificate number and have been trying to register also, but the site keeps saying that on-line reistration is closed. I sent them an email....hopefully, they will respect the time limits that they printed on the certificate.
I can't get in either for online registration and have been trying all day. I flew to Lake Placid, volunteered in the rain, got soaked, got sick as a result of being soaked and now I can't get in. Awesome.
I have been trying since yesterday evening as well, got my cert also, got wet, and waited from 5 AM in a street line to have the cert and be able to give them my $$ a year in advance to have this now,it is getting a little crazy, PNF please do Us right, as you promise in your nice videos regarding refunds!!!!!!!
E-mail from nas...
Please try and complete the registration this evening..their may have been some technical issue with active.com their offices have been notified and they have followed up with us that the issue is being resolve. You can complete the online registration later today.
This was in response to my e-mail I sent them after posting my troubles here...I received it 11am EST Monday morning, I'm sure most of you that sent e-mails with regard to this problem will also get this same response. I highly doubt anyone with a certificate will "get screwed"
I had a problem with my certificate number. When you click the link from the Ironman USA Entry page:
You can click on the "Contact" icon.
There it lists a number : Event Contact Phone: (888) 280-9097
I called this number and was given a new certificate number (apparently there is a problem with the numbers not matching the names)
I was able to sign up after that.
My friend is still having problems. His name was not on the drop down list, but he is in possession of a certificate.
GOOD LUCK ! ! ! !
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