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Last post: Nov 10, 2009 6:43 AM by brad chick RSS
TWSTED Rookie 2 posts since
Mar 31, 2008
Currently Being Moderated

May 5, 2008 1:41 PM

I want to clam my results.  How do I do it if I'm not 26 untill September?

 

Every time I try to claim a result I get this message " Claim was not successful: The information in your active account does not match the information with this result (Age)"  I'm 25 now and won't be 26 for another 4 months, in that time I'll have run at least 4 more tri's and I want to show people that I'm actually doing this stuff.  According to USAT I have to register as 26 because I'll be 26 in December of '08, but Active wants my birthdate which is in September.  How am I supposed to claim my results if the site won't recognize me for being me? I'm not attepmting to wow anyone with my results, but I do want to be able to claim that I did the tri's.

 

 

Confused,

 

 

Tim

 

 

P.S. a remedey for a chronic knee problem (stabbing pain) would be great if you have one. Thanks

 

 

DLBJ Rookie 5 posts since
Nov 17, 2007
Currently Being Moderated
1. Nov 5, 2009 9:51 AM in response to: TWSTED
Re: I want to clam my results.  How do I do it if I'm not 26 untill September?

Did you ever find out how to do this?  I've contacted active about this and never got a response.  They must have a way to do this.

 

- DJ

rumbleq Rookie 4 posts since
Jul 5, 2008
Currently Being Moderated
2. Nov 5, 2009 1:01 PM in response to: TWSTED
Re: I want to clam my results.  How do I do it if I'm not 26 untill September?

You have gotten a lot farther than me   I still do not even know how to try to claim  a result.  I have tried going through the results tab of my profile and see a link to search for results but I do not see a link for claiming a result once i found them.  This has been extremely frustrating.  Can anyone provide assistance?  Thansk!  I have just completed my first sprint and would love ot claim the result and hopefully many more!

DLBJ Rookie 5 posts since
Nov 17, 2007
Currently Being Moderated
3. Nov 5, 2009 1:11 PM in response to: rumbleq
Re: I want to clam my results.  How do I do it if I'm not 26 untill September?

I may be able to help with that.  What event did you do (name of the triathlon and date)?

rumbleq Rookie 4 posts since
Jul 5, 2008
Currently Being Moderated
4. Nov 5, 2009 1:20 PM in response to: DLBJ
Re: I want to clam my results.  How do I do it if I'm not 26 untill September?

There are 3 that I would like to claim:

 

Running:
Doug Kessler Lightning 10k, September 15, 2008

Doug Kessler Lightning 10k, September 26, 2009

 

Triathlon:

Madison Fitness Sprint Triathlon, October 18, 2009

 

Thanks for your help.

Tri 2 Do It Pro 48 posts since
Jan 2, 2008
Currently Being Moderated
5. Nov 5, 2009 1:39 PM in response to: rumbleq
Re: I want to clam my results.  How do I do it if I'm not 26 untill September?

Once you are logged in to Active, click on the My Active link.  Then:

 

- Click on the Results tab

 

- Click on Search Race Results

 

- Click on the Person/Participant tab

 

- Enter your first name, last name and city

 

- Click on the Person Search button

 

- Click on your name where you see your result

 

- Click on Claim this Result

 

- Repeat the prior 2 steps for each of your results

 

Note: If you don't see your name/event for the result you're looking to add, the event results may not be part of Active's Results database.  This is the case for several of my events.

DLBJ Rookie 5 posts since
Nov 17, 2007
Currently Being Moderated
6. Nov 5, 2009 1:58 PM in response to: rumbleq
Re: I want to clam my results.  How do I do it if I'm not 26 untill September?

Actually, I think that you are going to have problems with this.  Those races don't have searchable results, it's just a list of people and their scores.  I went and searched for your events on the claim results page and the events didn't even come up.  I was trying to find a post that I remember reading recently that talked about race results that are posted in list format only and the fact that they were not claimable (<- is that a word??).  This is the link to the "How to claim your results" page in case you haven't seen it yet.

 

http://community.active.com/docs/DOC-1947

rumbleq Rookie 4 posts since
Jul 5, 2008
Currently Being Moderated
7. Nov 5, 2009 5:32 PM in response to: DLBJ
Re: I want to clam my results.  How do I do it if I'm not 26 untill September?

Thanks DLBJ and TRI.  Your directions were right on.  I agree, it looks like some events are not claimable(not sure if it is a word either:), however, I do know the procedure now and was able to claim a race that is in the database.

brad chick Amateur 13 posts since
Aug 1, 2007
Currently Being Moderated
8. Nov 10, 2009 6:43 AM in response to: TWSTED
Re: I want to clam my results.  How do I do it if I'm not 26 untill September?

We set up some safeguards in the claiming tool. The age of the athlete in the result set, should match the age we have in your profile. Unfortunately, USAT does not use biological age, but rather, 'end-of-year' age.

 

In order to get around this, go into your profile and change your date of birth (by one year), such that your profile has the same age as what is in the file. Then claim your result. Then go back in and change your profile back to the proper year. Your result will stay claimed, once you claim it.

 

We have noticed this behavior and can report back here when the fix is in the works.

 

Thanks

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