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3212 Views 0 Replies Latest reply: Dec 19, 2010 5:52 PM by Greg Vick
Greg Vick Rookie 2 posts since
Aug 17, 2010
Currently Being Moderated

Dec 19, 2010 5:52 PM

Asics Customer Service or Lack Of!

Has anyone else had the issues that I have had when contacting the Asics' Customer Service folks?  I have sent them a couple of emails, no response, and have called ... and again, no response.  I bought a few pairs of the GT 2150s and they needed to be replaced less than a month after I bought them (needless to say not cheap).  And I wanted to find out about the 2160s before I went out and purchased a pair since I don't want the same experience.  I sent the customer service folks a picture of the shoes and the description of the problem that I was having with the 2150s, and I did not even recieve a peep.  So I sent a follow-up email, and again ... not a peep.  At any rate, if this is the way their customer service is going to be, then I don't know if I want to even try the shoes.  It's ashame becasue I really like the feel of those shoes on my feet ... Anyway, anyone else having the issues that I have had?  Or am I the exception?

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