i am following the instructions but am unable to find the transfer data button-i can't believe that 4 years of running data may be lost-i hope this is a temporary problem-i have tried emailing the suppport but the form is too complicated to say the least-i am in the middle of a training program and can't understand the mess they have made of this????

they better fix this or i'm going to lose my mind

First of all this is Active screen is boring and ugly.  I have been bought by idiots, drooling over the prospect of making a buck. What Active is trying to sell me is pure junk.  I don't expect them to restore the functionality of the Cool Running Log that I used on a daily basis.  Frankly, the way they've botched this weekend, I doubt anyone will hang around till they fix it.  There isn't one single help page in the support sections that mentions Cool Running.  Nice joke, Active, ha ha, I won't be registering through the service anymore either.  Gotta run ....

Actually got data transferred...where is the "comments" section.  This is a downgrade so far.....no choice for weekly stats....unable to few more than seven days at a time.  This can only get better.  This is a very unfriendly to the customer transfer of data.  It should be a one click and you are in or at least a page with detailed information....it took way too much time.

What other sites do any of you recommend for tracking your runs?   Made the mistake of not dowloading my data prior to the Active takeover.  Has anyone found that option anywhere?

Actually -- did manage to find my data, though it is preserved in a completely unhelpful form.

From where you get into Active Trainer (some kind of "community" and advertising screen), hunt around for "running" on the left column. Go there and hunt around for "training plans" and go there. Eventually you'll get to a place where you are offered the chance to choose a "basic" or for pay log.  Do this and THEN youget to the promised "merge" screen.

After merge (at least to the free version), some of your data is there in a pretty useless fashion as it contains no week or month totals. But it is there.

Personally, I think I'll go back to Excel. At least if I screw it up, it will be my screw up, not some company that wants me to buy stuff I don't need. Nice simple sport, running.

Just saw this post in another thread.  Great post that sums up a lot of issues:

OMATTY

I'm struggling very hard not to be a whiner. I never paid for the

coolrunning running log, so I don't have that much right to complain,

but. . . .

How on earth could something so good turn so bad? and Is there any chance whatsoever that we'll ever have it as good?

After a little bit of tinkering around, here are the main problems I have, as a basic user:

1) Weekly totals are not readily evident

• one of the MAIN REASONS one keeps a log is to track mileage. Why
       isn't the mileage easily viewable? Fine, I go into <Reports> -
       <Training Stats> - (information that should be available in the
       main calendar!) and even there I can't see my total mileage for the
       WEEK or YEAR, only DAY and MONTH, and even then, I'm limited by a
       certain time frame (only one year worth of monthly totals). So many
       other bells and whistles, but not the very simplest feature that one
       expects in a training log - How many miles did I run this week? this
       year?

2) Personal bests? What personal bests?

• all the information about PRs has vanished, or if not, it certainly
       isn't as intuitively available. Where did it go? If it is available,
       why is it so hard to find?

3) No going back

• Stupid, stupid, stupid me - I didn't download my data before the
       switch. Is there anyway whatsoever to get all my old data back, in an
       exported file? Moreover, is there anyway to get my data NOW in an
       exported file? Yet another UPGRADE that actually gives us less service.

I don't want to complain for the sake of complaining, and I know

this is in BETA, but when you have so long to make a transition to a

new product, one would expect you could get the simplest things right.

These aren't "bugs" these are fundamental failures of the simplest

issues at hand. These issues came up within 1 minute of working on the

new site, didn't ANY testers think - "hmmm... how can I quickly see my

weekly mileage?" Unless MASSIVE CHANGES are made, and quickly, this

transition will go down as a nearly complete failure, sad to say.

Tags:

cool_running,

transition

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Check out PurpleHaze's post in the 'somethin that might help" thread. I t just workde for me :

If any of you know of a persistant link to your running log (as in, you have shared your running log and know of the link to it) you can still kind of get your old data back. Just go to your log (for example mine is: http://www.coolrunning.com/cgi-bin/log/display.cgi?u=PurpleHaze;s=russians) and then you can go to Tools &gt; Download your running log. For some reason it downloads as a CGI file rather than an Excel file. Open the CGI file in a web browser and then copy and paste all the text into a Word document on your computer. This still has its issues but pretty much anything is better than Active Trainer!

Phew. I'm so glad I shared mine out just this past October and still had the old e-mail around referencing it.

When I get to the "merge user accounts" page it's telling me that it can't find my username (even though I already used it to log in!!).  Is anyone else having this problem?  How did you fix it??