If you're here. Now would be a good time to raise your hand. We'd like some help.
Is this forum the right spot? Or not?
I understand it's Sunday and you too have a family.
I understand well because I have a family too and I need to be cooking dinner right now rather than worry about my workout log data that you seem to have lost in the transition from Cool Running to Active.
I don't know about other runners around here, but your absence right now is not building good will in this Cool Running runner.
I hate to be pessimistic, but I have come the conclusion that Active
does not give a rat's A** about the long-time users of CR. I suppose
that it makes sense. The long time users have no real use for the paid
training services which seem to be largely targeted to newbies. In the
running world there are 1000's of newbies every week. All they have to
do is ride out the storm until the long-timer users (read
"troublemakers") all go over to runningAHEAD.com , and they will start
signing up the paying crowd. Also, the newbies can't know how nice the previous log was - so they can't b**ch and moan about it. They will be happy as clams, and some will pay for the privilege. So - all they need to do is stay quiet and wait for the storm to pass.
I share your skepticism.
The whole calendar metaphor of the UI seems like it is designed for selling newbies basic get-started programs. The UI seems designed for answering the one question, "what am I supposed to do today for the purchased plan that I'm on."
Active only purchased this because of the amount of web traffic it generates. I can not believe that after the transition they would then "blow off" the user base they purchased. Websites can go from the top to bottom very quickly and active knows this. They have to be addressing these concerns. It would be smart for them to put customer support people online in these forums to let people know they are aware of these situations and will make them good. At least this is how a business that cares acts.
Our team has worked extremely hard to try and minimize issues throughout the migration that was completed late last night and we will continue to do our best to help. However, any transition is going to cause some discomfort. Moving from the familiar to something new is a difficult situation. The change was necessary simply to maintain the day to day operations of CoolRunning.com. The old CoolRunning.com system could no longer handle the load of the community. Furthermore, there were data security and maintenance issues that were creating an increasing strain on the system. Over the last six months, there were numerous issues of users losing data on the CoolRunning.com system, a trend that was accelerating into the New Year. By moving the message boards and running log to Active.com, you benefit from Actives more robust infrastructure, meaning no more lost data.
To find your log:
We have made all attempts to make the Cool Running data log migration process as simple and complete as possible. If you would like to transfer your data, please follow these steps:
1) Go to www.ActiveTrainer.com and log in with your Active Networks user account and password.
2) The system will direct you to a Merge account page and tell you that your account was upgraded by CoolRunning.com. Click the button, "Create an Account".
3) The system will direct you to the Import data page, where you can opt to transfer your Cool Running data to Active Trainer. Click on the Transfer my Data button to begin the Cool Running data transfer. If you choose not to import your data at this time, you can always go to the My Account Settings page and transfer your data later.
4) If you opted to transfer your data, depending on how much data youve logged in Cool Running, the process can take anywhere from 4 to 24 hours to complete. In the meantime, you can begin using the Active Trainer features and tools.
5) Once the transfer of data is complete, you will find your Cool Running data in the calendar and Shoe Tracker.
Again, we apologize for any problems you may be experiencing in the transition. We value your feedback and it is our goal to work with you to ensure your concerns are addressed and promptly resolved.
You have completely missed the point, there are a couple hundred former CR users explaing the problem right now. We can deal with the transition, its the log that is horrible. Consider the numbers a runner would be concerned with, check your log and the number of manupulations it takes to view it. Enough said.
Oh, by the way, for $9.95 I'll let you know how I really feel.
My reply was to let you all know that Active.com com staff are reading the boards as quickly as we can and are offering our help. PapaBanucci said he was worried about his workout log data tand thought that it was lost in the transition from Cool Running to Active--I included directions on how to find it in hopes of helping him and any other users that might be experiencing the same thing.
To your point, we are reading all of the posts about the logs. We value everyone's feedback and will be logging it. For now, until updates can be made, there may be a bit of confusion about the data transfer from the Cool Running logs to Active Trainer. Even though the data is largely the same, it will look different in the two systems.
- Workout type, distance, duration and pace will transfer directly over.
- Any comments, Avg HR and Max HR will be inserted into the workout notes for those specific workouts.
- You weight data will be imported into the Daily Vitals section in Active Trainer.
- Shoe data will automatically populate into the Shoe Tracker, including all mileage information logged to date.
You can view historical data in a number of formats on Active Trainer.
- Your calendar allows you to see workouts (with varying levels of detail) in a month, week and day view.
- Click on Reports in the top navigation to access your Training Log, showing side-by-side planned vs. actual data in a weekly view
- Dig deeper by clicking on the Training Stats tab, which allows you to graph aggregated stats such as training volume.
Bring back the coolrunning log - the Active Trainer log is useless. Runners like to track their mileage and pace on a weekly and monthly basis - as well as their personal best times at all distances run. What is a planned run? Why do I have to log a planned run and then mark I have completed it? What Einstein thought this up as a way to log runs?
I never lost data at coolrunning.com - and I never saw anyone post about problems with the site.
I have let your management team know how I feel. Yes, this is a free site - and I can easily move on.
But you made an investment as a company. For you it's real money that you are losing.....
Well thanks for (finally) stepping into the fire! But alas, I, as well as many others will vote with our feet and take our logs elsewhere for exactly the reasons/problems that PapaBanucci listed above.
And $9.95 to track our shoe mileage?! Seriously!! Icing on the cake -- see ya Active!
There will be updates based on user feedback. Also, you will not have to pay to track shoe mileage.
Trish, you've completely missed the mark. The data conversion program skips custom workout types. Some of us cross-train you know. It's part of having an ACTIVE lifestyle.
My skiing, hiking and other workouts just aren't there. Poof. Gone. Zip.
I work in IT and I believe you that you worked hard. That's just not the issue. You didn't work SMART. You should know how important a log is to a runner. You should have trialed all this with a few and gotten and listened to some runner feedback.
You guys missed the mark. I'm sure it's not your problem. I'm sure you have corporate bosses who just had a whole bunch of meetings about all this this morning.
Meet less. Run more. Explain less. Think more.
You guys could have done a feature-for-feature comparison with the Cool Running log. Chalk this one up to lessons learned.
I came up with my own C&P response to all these Active C&P responses...
I'm really not so happy in the chance I've given it. This migration is really testing my patience.
While I'm sure the Active team has worked extremely, exceedingly and intensively hard to minimize issues, this transition is causing more "discomfort" than it appears it is worth. Moving from the "familiar" to "something new" is one thing, but data loss and feature deficit are yet another. The simple reason that I as a user and runner am less than pleased and less than impressed is because, well, this is a significant step in the wrong direction.
And while you purport, no more lost data, the data conversion program has completely skipped over my custom workout types. Data loss is not something one should expect in any systems conversion. Especially not when advertising the conversion as an upgrade.
I appreciate your apology for the problems experienced in the transition, but with loss of log data and a feature loss, I see little reason to continue with this site. Paying for shoe mileage calculations is pathetic.
More importantly I see no reason to use any site that does not have a log export feature. I want to take my log with me for months and years to come. The ability to export was the #1 feature I considered when I picked Cool Running now two years ago. It was for a reason such as today.
If you want feedback, there are a number of show-stoppers in my opinion to address. These include: no data loss in the data conversion program, ability to support cross training, ability keep the features we had, clean / easy to use UI, and most importantly in my opinion, ability to export the log file at any time.
It will take my about three days to get the hang of RunningAHEAD.com. So far, it seems to have everything I need and appears to be a step ahead of Cool Running. I fear that your hope to promptly resolve my concerns and those of fellow runners may run out before the end of the week. Many of us will likely be finding other sites.
I personally encourage everyone to find a site with export capability. If not here, then somewhere else.
My running log transitioned but where is my extensive cross-training data? I have not seen an answer to this yet.
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