Awesome! Thanks. This worked perfectly! I'm done with this site now.

THIS WORKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

For those who have been laboring to get your numbers - this is your ticket. Thanks sooooo much for your efforts.

Note to Active, dont bother replying, I'm finished now.

I will not be running ANY races which require Active registration.

Let us sincerely apologize for the problems you are currently experiencing with the transition from Cool Running to the Active system.

Our team has worked extremely hard to try and minimize these issues. However, any transition is going to cause some discomfort. Moving from the familiar to something new is a difficult situation. You may be asking why this transition occurred in the first place. The simple reason is that it was necessary simply to maintain the day to day operations of CoolRunning.com. The old CoolRunning.com system could no longer handle the load of the community. Furthermore, there were data security and maintenance issues that were creating an increasing strain on the system. Over the last six months, there were numerous issues of users losing data on the CoolRunning.com system, a trend that was accelerating into the New Year. By moving the message boards and running log to Active.com, you benefit from Active's more robust infrastructure, meaning no more lost data.

Again, we apologize for any problems you may be experiencing in the transition. We value your feedback and it is our goal to work with you to ensure your concerns are addressed and promptly resolved.

We have made all attempts to make the Cool Running data log migration process as simple and complete as possible. If you would like to transfer your data, please follow these steps:

1) Go to www.ActiveTrainer.com and log in with your Active Network's user account and password.
2) The system will direct you to a Merge account page and tell you that your account was upgraded by CoolRunning.com. Click the button, "Create an Account".
3) The system will direct you to the Import data page, where you can opt to transfer your Cool Running data to Active Trainer. Click on the "Transfer my Data" button to begin the Cool Running data transfer. If you choose not to import your data at this time, you can always go to the My Account Settings page and transfer your data later.
4) If you opted to transfer your data, depending on how much data you've logged in Cool Running, the process can take anywhere from 4 to 24 hours to complete. In the meantime, you can begin using the Active Trainer features and tools.
5) Once the transfer of data is complete, you will find your Cool Running data in the calendar and Shoe Tracker.

We understand there may be a bit of confusion about the data transfer from the Cool Running logs to Active Trainer. Even though the data is largely the same, it will look different in the two systems.

• Workout type, distance, duration and pace will transfer directly over.
• Any comments, Avg HR and Max HR will be inserted into the workout notes for those specific workouts.
• You weight data will be imported into the Daily Vitals section in Active Trainer.
• Shoe data will automatically populate into the Shoe Tracker, including all mileage information logged to date.

You can view historical data in a number of formats on Active Trainer.

• Your calendar allows you to see workouts (with varying levels of detail) in a month, week and day view.
• Click on "Reports" in the top navigation to access your Training Log, showing side-by-side planned vs. actual data in a weekly view
• Dig deeper by clicking on the Training Stats tab, which allows you to graph aggregated stats such as training volume.

Sara

Sara, in response to your C&P boilerplate, here's mine...

I'm really not so happy in the chance I've given it. This migration is really testing my patience.

While I'm sure the Active team has worked extremely, exceedingly and intensively hard to minimize issues, this transition is causing more "discomfort" than it appears it is worth. Moving from the "familiar" to "something new" is one thing, but data loss and feature deficit are yet another. The simple reason that I as a user and runner am less than pleased and less than impressed is because, well, this is a significant step in the wrong direction.

And while you purport, no more lost data, the data conversion program has completely skipped over my custom workout types. Data loss is not something one should expect in any systems conversion. Especially not when advertising the conversion as an upgrade.

I appreciate your apology for the problems experienced in the transition, but with loss of log data and a feature loss, I see little reason to continue with this site. Paying for shoe mileage calculations is pathetic.

More importantly I see no reason to use any site that does not have a log export feature. I want to take my log with me for months and years to come. The ability to export was the #1 feature I considered when I picked Cool Running now two years ago. It was for a reason such as today.

If you want feedback, there are a number of show-stoppers in my opinion to address. These include: no data loss in the data conversion program, ability to support cross training, ability keep the features we had, clean / easy to use UI, and most importantly in my opinion, ability to export the log file at any time.

It will take my about three days to get the hang of RunningAHEAD.com. So far, it seems to have everything I need and appears to be a step ahead of Cool Running. I fear that your hope to promptly resolve my concerns and those of fellow runners may run out before the end of the week. Many of us will likely be finding other sites.

I personally encourage everyone to find a site with export capability. If not here, then somewhere else.

I must be an idiot or "boludo". B/c that method didn't work for me either. Got directed to the front page, but then no dice after that when i pasted in the second address with my login name. **** active....

Sara, or other moderators, please pass the following message along. I have had no response from your customer service, as they are most likely swamped by emails and complaint calls. However, since there do seem to be representatives of active.com reading these message boards, let me say the following:

People are resistant to change, especially distance runners who tend to be creatures of habit. Many of us run near obsessively, and just as obsesively do we track our runs and our "mileage". The transition to a new site and to a new log would never have been easy, but it has turned out to be a giant fiasco which will indubitably lose you more customers than you gain. The new log quite simply lacks the functionality that the old one had. There is no ability to see your mileage each week or each month, to track shoes you need to pay for the "premium" site, there are no graphs of mileage easily available, and quite frankly the visuals and presentation are cheap and amateurish. I'm sure there are others who can elucidate even more functionality problems with the site. Perhaps you can fix some of them, perhaps you already have. That doesn't really matter at this point because you have alienated so many people already in the first few days. The other problem which people seem to be experiencing is a loss of data. As far as I can tell I haven't lost any data (but it's quite hard for me to tell given the unwieldy layout of the log), but for any data to be lost is simply unnacceptable. This transition has been in the works for months, as coolrunning advertised it back in August. Why then is the transfer this difficult? Why couldn't both sites function side by side for a time to make the transition easier, and to avoid the types of problems that we have seen in the past few days.

However, my main complaint is this: for a lot of runners, like myself, you are holding our information, our logs, the miles we ran, the routes we measured, the sweat that we poured out, and you are not letting us do with it what we please. Where is the export function? Coolrunning had one, but I can no longer access my log there. I would simply like to export the data that you are holding hostage (my running of the past 3 years) and leave this site forever. The minute that you give everyone access to their old logs, to the information, and the ability to export it, you will hear a lot less complaints.

I will never have anything to do with active.com again. I've been a coach for 7 years, and my teams will never have anything to do with active.com again. My friends, my family, my fellow runners will all know how active.com treats their customers. It's not just here, by the way, if you check out other running messageboards you will see that active.com is being pilloried elsewhere as well.

Let us have our logs, and let us leave in peace.

respectfully,

David Talone