Registered thru Active.com but race not showing?

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2131 Views 6 Replies Latest reply: Aug 4, 2012 12:25 PM by AndreeaG

M.J. in Springpatch

154 posts since
Mar 17, 2011

Currently Being Moderated

Apr 12, 2011 12:16 PM

Registered thru Active.com but race not showing?

I registered for the Fat A$ 5K through Active.com. I thought the race would automatically be added to my profile since I used Active.com to register, but I don't see it. How do I get it show up in my profile or races list? Anyone know?

As Stuart always says: Run Happy!

Started C25K: 3/13/11 Completed C25K: 5/12/11

FatAss 5K: 5/14/11

New Balance Girls on the Run Community 5K: 5/21/11

5th Annual MMC Burn Center 5K Run/Walk: 6/4/11

Women's Distance Festival 2-Miler: 7/9/11

Scheel's Inaugural 5K Run/Walk: 7/16/11

Red Ribbon 5-Mile Run: 10/22/11

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Tags: active.com, race

NancyLFreeman
243 posts since
Feb 17, 2010

Currently Being Moderated

1. Apr 12, 2011 1:31 PM (in response to M.J. in Springpatch)
Re: Registered thru Active.com but race not showing?

Hi - have you looked under the "Transactions" tab? Your registrations should show up there.

-Nan

visit me at RunningUpThatHill, my blog on Wordpress!

6/3/12 Maraton Rapa Nui 5:00:49 (PR)

10/16/11 Istanbul Eurasia Marathon 5:10:25

2/20/11 Lost Dutchman Marathon 5:29:50

2/19/12 Lost Dutchman HM 2:10:08 (PR)

11/22/12 Mesa Turkey Trot 10K 59:48 (PR)

4/14/12 Phoenix Firefly 5K 28:41 (PR)

Upcoming:

12/2/12 Fiesta Bowl HM

12/8/12 PHX Hot Chocolate 5K

6/23/13 Bay of Fundy Marathon

2/14 Tokyo Marathon

11/14 Antarctic Ice Marathon

?

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M.J. in Springpatch
154 posts since
Mar 17, 2011

Currently Being Moderated

2. Apr 13, 2011 6:39 AM (in response to NancyLFreeman)
Re: Registered thru Active.com but race not showing?

Thanks for the info. I checked there and nothing is showing up.

As Stuart always says: Run Happy!

Started C25K: 3/13/11 Completed C25K: 5/12/11

FatAss 5K: 5/14/11

New Balance Girls on the Run Community 5K: 5/21/11

5th Annual MMC Burn Center 5K Run/Walk: 6/4/11

Women's Distance Festival 2-Miler: 7/9/11

Scheel's Inaugural 5K Run/Walk: 7/16/11

Red Ribbon 5-Mile Run: 10/22/11

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GillianRae
2 posts since
Nov 18, 2010

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3. May 12, 2011 11:40 AM (in response to M.J. in Springpatch)
Re: Registered thru Active.com but race not showing?

Did you ever figure out why it wasn't showing up? I'm having the same problem! It's showing the race I just signed up for but not the one that I signed up for weeks ago!

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daisyfay9
5 posts since
Apr 7, 2011

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4. Nov 3, 2011 7:53 PM (in response to M.J. in Springpatch)
Registered thru Active.com but race not showing?

I would like to know too as I have the same problem?!

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skypilot77
1,045 posts since
Dec 16, 2009

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5. Nov 3, 2011 8:20 PM (in response to M.J. in Springpatch)
Registered thru Active.com but race not showing?

I think your argument is with the director of the race you ran.

There are various services/levels that race directors can purchase when they advertise their race on Active.

If they did not sign up for -- and pay for -- the automatic recording of the race under the individual racers --- then it will not show up

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AndreeaG
4 posts since
Aug 2, 2012

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6. Aug 4, 2012 12:25 PM (in response to M.J. in Springpatch)
Registered thru Active.com but race not showing?

I registered for a race through another website, but it had me create an active.com account at that time. That race isn't showing up at all even though I have a confirmation email and confirmation number, etc. When I called active.com support, they said it wouldn't show up unless I registered for another race (which I haven't done). This doesn't make any sense to me, though. I noticed that active has 2 very different looking websites, and if you change your password on one, you have to change it on the other one, otherwise you'll be unable to get into your account. I am wondering if the race I registered for was through one active.com site (it's hard to explain, one looks modern and one more old-timey) and that one isn't registering on the normal site that I assume we all use. Strange...

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