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9 Replies Last post: Jun 16, 2008 12:30 PM by Active Sara  
Click to view spicegeek's profile Legend 561 posts since
Jan 14, 2007
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Feb 26, 2008 3:47 PM

login broken again

error mesages

The Active Network
The system has recovered from an error.

A log of this error has been created.

We have created an error report in the system's event log to help us improve our system. We will treat this report as confidential and anonymous.
Click to view Active Sara's profile Active.com Staff 980 posts since
Oct 2, 2007
1. Feb 28, 2008 2:24 PM in response to: spicegeek
Re: login broken again
I replied on your other post, but when you get a chance let me know if this problem is still occurring and how many times you have had the problem. Thank you!
Sara
Click to view beatfreq's profile Pro 124 posts since
Jun 26, 2005
2. Mar 4, 2008 10:26 AM in response to: Active Sara
Re: login broken again
I've been getting the same error screen for several days - whenever I try to log in. Just to post here, took half an hour of trying to log in from several different pages on active.com - it wasn't clear which attempt was successful, because of the feedback the system gives, I don't know immediately that I am actually logged in, so I keep trying again... but at some point, "Welcome, beatfreq" is displayed. So I know then.

This really has to be fixed - the community has become virtually read-only, with only the lucky or persistent people able to post. Nobody wants to go through all this trouble just to log in.

Edited To Add:

From reading the thread in the Active Transition group, I realize now that the first login attempt is probably successful... I just don't know it, because when I navigate back to the screen I was on, it still has the "Log In To Reply" and "Log In" buttons displayed, as if I am not logged in. If I hit refresh, or continue navigating to a few more screens, it seems to get rid of the "Log In" buttons.

Message was edited by: beatfreq

Click to view Active Sara's profile Active.com Staff 980 posts since
Oct 2, 2007
3. Mar 5, 2008 9:40 AM in response to: beatfreq
Re: login broken again
Hey! Thank you all for your feedback. I have good news! I received an email this morning and the login should be completely fixed. Please let me know if you are still having ANY problems with login. I appreciate your patience with this issue. Thank you!!
Sara
Click to view kimber45caliber@yahoo.com's profile Legend 363 posts since
Oct 20, 2007
4. Jun 1, 2008 1:42 PM in response to: Active Sara
Re: login broken again
Took me 6 tries to log in today. I had trouble logging in a couple of days ago too. What's up with that?
Click to view Active Sara's profile Active.com Staff 980 posts since
Oct 2, 2007
5. Jun 3, 2008 10:42 AM in response to: kimber45caliber@yahoo.com
Re: login broken again
Hey. What happened when you couldn't log in?
Sara
Click to view kimber45caliber@yahoo.com's profile Legend 363 posts since
Oct 20, 2007
6. Jun 9, 2008 9:26 AM in response to: Active Sara
Re: login broken again
It happened again yesterday. I get the system error screen. It seems I can only log on when I want to reply to a post. I can't log on to the main page. If I get a pm, I can't log into my account to read the pm. I have to go to a thread, log on to reply and then go to my account. Pain in the *ss!
Click to view Active Sara's profile Active.com Staff 980 posts since
Oct 2, 2007
7. Jun 9, 2008 11:31 AM in response to: kimber45caliber@yahoo.com
Re: login broken again
Any and all information you can give me about this issue would be great. No one else has reported an issue like this so the developers will need all the info they can get. You can put it on this thread or email me at sara.allen@activenetwork.com. Thank you.
Sara
Click to view kimber45caliber@yahoo.com's profile Legend 363 posts since
Oct 20, 2007
8. Jun 16, 2008 6:25 AM in response to: Active Sara
Re: login broken again

Ok, it took me 3 tries to log in today. This is what it said every time I tried to log in.

CAS is Unavailable


A general exception occurred while trying to access CAS. Please notify your system administrator
Click to view Active Sara's profile Active.com Staff 980 posts since
Oct 2, 2007
9. Jun 16, 2008 12:30 PM in response to: kimber45caliber@yahoo.com
Re: login broken again
They are working on callback issues, which is the reason you are getting the CAS error, they just discovered in an upcoming release and hopefully that will be fixed soon. Thank you for the information and for your patience. I know it is really annoying but we'll get it fixed asap. Thanks again!
Sara