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7 Replies Last post: Apr 11, 2008 12:35 PM by Active Sara  
Click to view juststarted's profile Community Moderator
juststarted
735 posts since
Dec 14, 2007
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Mar 19, 2008 7:03 PM

Log In - Broken Again??

I went to log in to Cool Running and received a "CAS" error? I think that was it. Anyway, logged in through Active and it worked. Just so you know. Thanks for fixing it!
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Active Sara
980 posts since
Oct 2, 2007
1. Mar 19, 2008 7:36 PM in response to: juststarted
Re: Log In - Broken Again??
Hey Valerie,
Anymore details? Did it happen once or every time for CR? Thanks!!!! :)
Sara
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Click to view juststarted's profile Community Moderator
juststarted
735 posts since
Dec 14, 2007
2. Mar 21, 2008 4:15 AM in response to: Active Sara
Re: Log In - Broken Again??
It happened every time for CR and not at all in Active. It also happened to some other folks. It seems fine now though.
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Active Sara
980 posts since
Oct 2, 2007
3. Mar 25, 2008 10:05 AM in response to: juststarted
Re: Log In - Broken Again??
Still fine? Let me know if anyone is still having trouble with this issue. Thanks for your help!
Sara
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pixel218
2 posts since
Apr 5, 2008
4. Apr 10, 2008 3:27 PM in response to: Active Sara
Re: Log In - Broken Again??
I have gotten this every time I try to log into ActiveTrainer. It has been over a week.
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Active Sara
980 posts since
Oct 2, 2007
5. Apr 11, 2008 11:30 AM in response to: pixel218
Re: Log In - Broken Again??
Can you give me as much info as possible about the problem so I can have the developers look in this? What type of error? What is the path you use to access Active Trainer? When does it not work? Etc. Thank you. Sorry about this.
Sara
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pixel218
2 posts since
Apr 5, 2008
6. Apr 11, 2008 12:32 PM in response to: Active Sara
Re: Log In - Broken Again??
It seems to be working now, but before anytime I tried to log into activetrainer.com (or used any links that took me to the free training log page) I got the CAS error that was posted above.
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Click to view Active Sara's profile Active.com Staff
Active Sara
980 posts since
Oct 2, 2007
7. Apr 11, 2008 12:35 PM in response to: pixel218
Re: Log In - Broken Again??
Okay well keep me posted if this happen again. Sorry for the inconvenience, but I appreciate you letting me know. You can contact me on this thread or directly through email (sara.allen@activenetwork.com) or private message. Thanks!
Sara
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