some active.com questions ...

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9 Replies Last post: Mar 28, 2008 8:09 AM by Active Sara

lauraj029

16 posts since
Feb 19, 2007

Mar 24, 2008 10:53 AM

some active.com questions

1. When I click runners rankings, it tells me that I have an invalid zip code. So I updated my profile, saved, and it still tells me I have an invalid zip code

. Went back to look at my profile, my zip code is there..so I don't know why it's complaining.

2. And how do you "claim results"? I participated in the Buzz Marathon (well actually the 5k) which active has results for, so how do I incorporate that into my profile?

3. Last question... is it just me or is active.com kind of slow?

Thanks peeps

lauraj029

16 posts since
Feb 19, 2007

1. Mar 24, 2008 11:12 AM

in response to: lauraj029

Re: some active.com questions

I think I figured to how to claim results, I just couldn't do it with an "invalid zip code". I tried a different zip code (same city) and it worked..........

My ACTUAL zip code does not work though*.*

Nevermind! It's telling me all the zipcodes I try are invalid... grr

Active Sara

980 posts since
Oct 2, 2007

2. Mar 24, 2008 11:51 AM

in response to: lauraj029

Re: some active.com questions

Hey Laura,
I'm going to look into this and ask our developers if they know anything about it. They might want to get some more details/info from you if you don't mind, but I will let you know. Thanks for letting us know about this issue. I'm on it!
Sara

lauraj029

16 posts since
Feb 19, 2007

3. Mar 24, 2008 1:20 PM

in response to: Active Sara

Re: some active.com questions

Thanks Sara.

What happened to my other post? Regarding my registration problems and rankings@active.com not being a valid e-mail address.

I sent an e-mail to support@active.com and I got an automated response back. Would it be better if I just called?

This is regarding attempting to register for a race, providing my C.C. info and then getting an error message about "unavailable cart" or something or other

lauraj029

16 posts since
Feb 19, 2007

4. Mar 24, 2008 1:47 PM

in response to: Active Sara

Re: some active.com questions

But back to this original post ... It is not complaining about invalid zip code anymore.

BUT, it can't find any results for me using my first and last name. I even tried last name, first name. If I go to the results page, I can bring up the Buzz Marathon results in an .xls format and find my name in there..

Active Sara

980 posts since
Oct 2, 2007

5. Mar 25, 2008 11:46 AM

in response to: lauraj029

Re: some active.com questions

Laura,

Sorry I have been trying to ask around and get some answers for you. I don't know the rankings@active.com email address but the one you sent your concern too is best. It's customer service and you could call them also.

So were you able to register now? I have some people looking into that problem so please let me know if it is fixed or not. Also, for your results I should be hearing back shortly about that. I don't do anything with results so I wanted to ask someone who knows so they can help you. We will get this all fixed. Thank you for expressing your concerns on here so we can address them.

Sara

Active Sara

980 posts since
Oct 2, 2007

6. Mar 25, 2008 11:55 AM

in response to: Active Sara

Re: some active.com questions

For results...

Only results that a timer uploads in a searchable format can be claimed. Some timers choose to upload results in other formats, such as excel (.xls), text, and other formats, and unfortunately those are not claimable. We are, however, working on a solution that will make more results searchable and claimable.

Also, a zip code is not used when matching up a user with a claimable result. We use First Name, Last Name, Gender, and Birth Date to match results.

lauraj029

16 posts since
Feb 19, 2007

7. Mar 25, 2008 1:10 PM

in response to: Active Sara

Re: some active.com questions

Sara,

Thanks for all your help.

I haven't tried to re-register yet, and I haven't got an e-mail response back yet.

I just don't want my card to have been charged or something already, since I already entered it and put it through. I'm thinking it didn't process, but I want to make sure. Is there a number I can call? Or do you think I would be safe just trying to re-register?

I hear ya on the results. .xls format I can understand. Searching for my name on another results website didn't bring that one up either. It did bring up 2 others though, that I didn't find here. Oh well, hopefully this will be solved in the future.

Thanks

Laura

Active Sara

980 posts since
Oct 2, 2007

8. Mar 26, 2008 1:33 PM

in response to: lauraj029

Re: some active.com questions

Hey Laura,
If you didn't receive an email then it didn't go through and you would not have been charged. I would re-register. Sorry for the problems with registration. I know that must be frustrating. Thank you!
Sara

Active Sara

980 posts since
Oct 2, 2007

9. Mar 28, 2008 8:09 AM

in response to: Active Sara

Re: some active.com questions

877-228-4881 Customer Support

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This Question is Possibly Answered

Mar 24, 2008 10:53 AM

some active.com questions

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