1. When I click runners rankings, it tells me that I have an invalid zip code. So I updated my profile, saved, and it still tells me I have an invalid zip code X-(. Went back to look at my profile, my zip code is there..so I don't know why it's complaining.
2. And how do you "claim results"? I participated in the Buzz Marathon (well actually the 5k) which active has results for, so how do I incorporate that into my profile?
3. Last question... is it just me or is active.com kind of slow?
I think I figured to how to claim results, I just couldn't do it with an "invalid zip code". I tried a different zip code (same city) and it worked..........
My ACTUAL zip code does not work though.
Nevermind! It's telling me all the zipcodes I try are invalid... grr
I'm going to look into this and ask our developers if they know anything about it. They might want to get some more details/info from you if you don't mind, but I will let you know. Thanks for letting us know about this issue. I'm on it!
What happened to my other post? Regarding my registration problems and firstname.lastname@example.org not being a valid e-mail address.
I sent an e-mail to email@example.com and I got an automated response back. Would it be better if I just called?
This is regarding attempting to register for a race, providing my C.C. info and then getting an error message about "unavailable cart" or something or other
But back to this original post ... It is not complaining about invalid zip code anymore.
BUT, it can't find any results for me using my first and last name. I even tried last name, first name. If I go to the results page, I can bring up the Buzz Marathon results in an .xls format and find my name in there..
Sorry I have been trying to ask around and get some answers for you. I don't know the firstname.lastname@example.org email address but the one you sent your concern too is best. It's customer service and you could call them also.
So were you able to register now? I have some people looking into that problem so please let me know if it is fixed or not. Also, for your results I should be hearing back shortly about that. I don't do anything with results so I wanted to ask someone who knows so they can help you. We will get this all fixed. Thank you for expressing your concerns on here so we can address them.
Only results that a timer uploads in a searchable format can be claimed. Some timers choose to upload results in other formats, such as excel (.xls), text, and other formats, and unfortunately those are not claimable. We are, however, working on a solution that will make more results searchable and claimable.
Also, a zip code is not used when matching up a user with a claimable result. We use First Name, Last Name, Gender, and Birth Date to match results.
Thanks for all your help.
I haven't tried to re-register yet, and I haven't got an e-mail response back yet.
I just don't want my card to have been charged or something already, since I already entered it and put it through. I'm thinking it didn't process, but I want to make sure. Is there a number I can call? Or do you think I would be safe just trying to re-register?
I hear ya on the results. .xls format I can understand. Searching for my name on another results website didn't bring that one up either. It did bring up 2 others though, that I didn't find here. Oh well, hopefully this will be solved in the future.
If you didn't receive an email then it didn't go through and you would not have been charged. I would re-register. Sorry for the problems with registration. I know that must be frustrating. Thank you!
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