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Last post: Nov 3, 2009 5:12 PM by Active Toby RSS 1 2 3 Previous Next
Active Toby Active.com Staff
Active Toby
1,540 posts since
Jun 5, 2007
Currently Being Moderated

Sep 29, 2009 7:01 PM

Community Upgrade -- Feedback & Support

We've made quite a few changes and improvements around the community but want to make sure we didn't miss anything. Please let us know if you see anything "out of the ordinary" by responding below with as many details as you can. Thanks for your feedback!



Social Media Specialist | Endurance Sports
spicegeek Community Moderator
spicegeek
2,406 posts since
Jan 14, 2007
Currently Being Moderated
1. Oct 1, 2009 4:50 AM in response to: Active Toby
Re: Community Upgrade -- Feedback & Support

hey Toby

 

The sports nutrition for runners communty link seems to end up in the GENERAL RUNNING forum





NYC Marathon          Nov 1 2009     -   4:03:13 ( 9:17 mm )

NYC Half Marathon   Aug 16 2009   -   1:55:38 ( 8:49 mm )

1 mile -  7:07                             10K     - 52:58 ( 8:32 mm)

4 mile - 31:35 ( 7:53 mm)          8K      - 42:28 ( 8:32 mm)

15K -     1:22:02 ( 8:49 mm)

Find the Half Marathon Team on FACEBOOK

Active Toby Active.com Staff
Active Toby
1,540 posts since
Jun 5, 2007
Currently Being Moderated
2. Oct 1, 2009 9:33 AM in response to: spicegeek
Re: Community Upgrade -- Feedback & Support

Ah, nice catch! Thanks Claire - just fixed it.

 

http://community.active.com/community/sports/running/sports_nutrition_for_runners

spicegeek wrote:

 

hey Toby

 

The sports nutrition for runners communty link seems to end up in the GENERAL RUNNING forum




Social Media Specialist | Endurance Sports
chermoni Expert
chermoni
54 posts since
Aug 6, 2009
Currently Being Moderated
3. Oct 3, 2009 5:52 PM in response to: Active Toby
Re: Community Upgrade -- Feedback & Support
I have not seen anything out of place, however I do notice that this site no longer is compatible with my browser.  It was never 100% compatitble but it was good enough that I still used this site.  Now, it doesn't work enough for me to be able to use it, but I only have issues if I log in.  If I just visit the site there doesn't seem to be any issues at all.  This site is also not working with my phone anymore, again when I log in.  I prefer to use google chrome on my computer, I am on IE right now to be able to type this at all.  I have an iphone and used to be able to log in and post from phone, not anymore.  The text box doesn't work.  I don't know if you realized that this site doesn't work properly on other browsers or not so I thought I'd bring it up anyway.  As it is right now, I can't stand to use IE so I don't think I'll be doing much posting, which I'm sad because I've gotten a lot of support from people in this community.  If there is anything else you'd like to know about this feel free to contact me.  I still get the email notifications and will still come back to read the articles that are available here.



Finished C25K on October 2, 2009!!

crl8686 Legend
crl8686
689 posts since
Nov 11, 2007
Currently Being Moderated
4. Oct 4, 2009 6:37 PM in response to: Active Toby
Re: Community Upgrade -- Feedback & Support

Hi Toby,

For the past two days I cannot access my active.com account except in read-only mode. Although I can log in, I cannot access any user features, cannot edit my blog, and cannot post to the community message boards. I’ve tried all the usual solutions (clearing cache, rebooting browser, etc.) but no effect.

I have a Mac and have used Firefox and Safari in the past for access with no problems.

I just tried logging in via Internet Explorer on a PC and THAT does appear to work (which is how I managed to post this message). However, I don't normally have access to a PC, and IE is no longer supported for the Mac. Can this be fixed so we Mac users can continue to access the site?

Thanks - Carol

a.k.a. crl8686




"...I've learned that you shouldn't compare yourself to the best others can do, but to the best you can do....I've learned that you can keep going long after you think you can't..." --- author unknown


2009 highlights...
•    @ 10K: Fiesta Days Run, La Canada, CA, May 2009, 50:53
•    @ 5K: Downtown Anaheim 5K, Anaheim, CA, June 2009, 24:45
•    Long Beach Marathon, Long Beach, CA, October 2009, 4:43:10
•    Post-marathon: Calabasas Classic 5K, Calabasas, CA, November 2009, 25:14

dfitz* Legend
dfitz*
418 posts since
Aug 20, 2008
Currently Being Moderated
5. Oct 4, 2009 8:11 PM in response to: crl8686
Re: Community Upgrade -- Feedback & Support

It doesn't work much better in IE7 on a PC either. The 'Reply' buttons keep vanishing for me. In fact I accidentally clicked the "Report Abuse" link a few minutes on your reply, Carol -- I thought all of the links and buttons were messed up but after inadvertently clicking that link it seemed to be functional! Obviously your post is not abusive (Toby, if it was reported that way, please ignore!)  Now that my Reply button has reappeared I want to post this feedback quickly before they go away again.

 

This interface for posting replies seems clunkier than the old one (no preview feature, for one) and it seems to take a long time for threads to display. I often have to navigate away from Active.com and come back to it when it gets "stuck."

AmandaJCD Amateur
AmandaJCD
11 posts since
Sep 21, 2009
Currently Being Moderated
6. Oct 5, 2009 6:32 AM in response to: dfitz*
Re: Community Upgrade -- Feedback & Support

I usually use Firefox, which was working fine with this site until I tried to reply to a thread over in the newbie runners forum today and couldn't find the "reply" button.  I had to load up IE for the "reply" hyperlink to show up.

 

I really despise using IE, so I am hoping this problem will be resolved soon.

crl8686 Legend
crl8686
689 posts since
Nov 11, 2007
Currently Being Moderated
7. Oct 5, 2009 8:11 PM in response to: crl8686
Re: Community Upgrade -- Feedback & Support

Well, someone fixed something, since I can again access the site with the Mac as of tonight...Thanks!




"...I've learned that you shouldn't compare yourself to the best others can do, but to the best you can do....I've learned that you can keep going long after you think you can't..." --- author unknown


2009 highlights...
•    @ 10K: Fiesta Days Run, La Canada, CA, May 2009, 50:53
•    @ 5K: Downtown Anaheim 5K, Anaheim, CA, June 2009, 24:45
•    Long Beach Marathon, Long Beach, CA, October 2009, 4:43:10
•    Post-marathon: Calabasas Classic 5K, Calabasas, CA, November 2009, 25:14

elliott8616 Rookie
elliott8616
3 posts since
Sep 23, 2009
Currently Being Moderated
8. Oct 6, 2009 8:46 AM in response to: Active Toby
Re: Community Upgrade -- Feedback & Support
what's wrong with the route creator? I try to create a new route but when I click the spot to start at, the icon ends up jumping somewhere else on the map. Then the lines won't even follow roads or anything. That really bugs me because I have routes I'd love to post for Nebraska.
Active Toby Active.com Staff
Active Toby
1,540 posts since
Jun 5, 2007
Currently Being Moderated
9. Oct 6, 2009 8:58 AM in response to: chermoni
Re: Community Upgrade -- Feedback & Support

Thanks for your feedback. This is all helpful information we can use to improve things here.

 

Have you tried Firefox? I've had good luck with FF3.5.3 thus far...

 

and which mobile device do you use?

chermoni wrote:

 

I have not seen anything out of place, however I do notice that this site no longer is compatible with my browser.  It was never 100% compatitble but it was good enough that I still used this site.  Now, it doesn't work enough for me to be able to use it, but I only have issues if I log in.  If I just visit the site there doesn't seem to be any issues at all.  This site is also not working with my phone anymore, again when I log in.  I prefer to use google chrome on my computer, I am on IE right now to be able to type this at all.  I have an iphone and used to be able to log in and post from phone, not anymore.  The text box doesn't work.  I don't know if you realized that this site doesn't work properly on other browsers or not so I thought I'd bring it up anyway.  As it is right now, I can't stand to use IE so I don't think I'll be doing much posting, which I'm sad because I've gotten a lot of support from people in this community.  If there is anything else you'd like to know about this feel free to contact me.  I still get the email notifications and will still come back to read the articles that are available here.



Social Media Specialist | Endurance Sports
Active Toby Active.com Staff
Active Toby
1,540 posts since
Jun 5, 2007
Currently Being Moderated
10. Oct 6, 2009 9:03 AM in response to: elliott8616
Re: Community Upgrade -- Feedback & Support
I'm not sure about the route creator, but I'll have someone from Active Trainer check it out and get back to you. It shouldn't have anything to do with our community upgrade.

elliott8616 wrote:

 

what's wrong with the route creator? I try to create a new route but when I click the spot to start at, the icon ends up jumping somewhere else on the map. Then the lines won't even follow roads or anything. That really bugs me because I have routes I'd love to post for Nebraska.



Social Media Specialist | Endurance Sports
Active Toby Active.com Staff
Active Toby
1,540 posts since
Jun 5, 2007
Currently Being Moderated
11. Oct 6, 2009 9:09 AM in response to: crl8686
Re: Community Upgrade -- Feedback & Support

Hey Carol,

Glad you noticed Seriously though, thanks for letting us iron-out these hiccups while we get the new community to where we need to be. We truly appreciate your support. ~Toby

crl8686 wrote:

 

Well, someone fixed something, since I can again access the site with the Mac as of tonight...Thanks!




Social Media Specialist | Endurance Sports
Active Toby Active.com Staff
Active Toby
1,540 posts since
Jun 5, 2007
Currently Being Moderated
12. Oct 6, 2009 9:10 AM in response to: AmandaJCD
Re: Community Upgrade -- Feedback & Support
you should be good to go now, let me know if you continue to experience issues. Thanks for your feedback!

AmandaJCD wrote:

 

I usually use Firefox, which was working fine with this site until I tried to reply to a thread over in the newbie runners forum today and couldn't find the "reply" button.  I had to load up IE for the "reply" hyperlink to show up.

 

I really despise using IE, so I am hoping this problem will be resolved soon.




Social Media Specialist | Endurance Sports
AmandaJCD Amateur
AmandaJCD
11 posts since
Sep 21, 2009
Currently Being Moderated
13. Oct 6, 2009 9:12 AM in response to: Active Toby
Re: Community Upgrade -- Feedback & Support
Yep, good to go -- yay!!!  Thank you
Active Toby Active.com Staff
Active Toby
1,540 posts since
Jun 5, 2007
Currently Being Moderated
14. Oct 6, 2009 9:24 AM in response to: AmandaJCD
Re: Community Upgrade -- Feedback & Support
Best news I've heard all day

AmandaJCD wrote:

 

Yep, good to go -- yay!!!  Thank you



Social Media Specialist | Endurance Sports
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